Planning Specialist, Customer Experience

Key Relationships Planning & Scheduling Supervisor Planning & Scheduling Sr. Leader Director Routing and Scheduling VP Logistics Branch Managers, Service Managers and Technicians Contact Center colleagues North America Managers and Colleagues Key customers Strong relationships within customer organization and Field Job Summary This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators Work Orders scheduled per day/month 30 and 60 day completion rate Planned Miles between Work Order Principal Duties and Responsibilities Creates route plans using work order data and route analysis software Communicates routes within assigned territory to service personnel Summarizes and reviews plans daily with the Service Planning Supervisor Creates summary reports daily and provides to supervisor Performs other duties as assigned Candidate Summary Required Experience: Advanced knowledge of Routing and Scheduling software systems Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand Verbal and written communication skills, including public speaking Analytical skills and attention to detail Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations Ability to manage multiple, repetitive tasks Basic understanding of texting software or other forms of software needed to accomplish this objective Ability to effectively interact with co-workers and the public Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees and suppliers Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders Formal Education, Qualifications or Training High school diploma or GED or equivalent combination of education and experience in the service industry 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent Must Be Prepared To Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling or otherwise repositioning objects Sitting for long periods of time while using office equipment such as computers and phones Fingering and repetitive motions such as movement of wrists, hands and fingers while picking, pinching and typing during the normal working environment Express or exchange ideas with others through spoken word quickly, accurately and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment Incumbent Is Required To Have Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control and accuracy such as preparing and analyzing data, viewing computer screens and expansive reading Incumbent Will Be Subject To Inside working conditions: The change of building environment such as with or without air conditioning and heating Base Pay Range Hourly: $18.00 - $20.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education and experience. Total earnings may also be affected by overtime, incentives, commissions, performance and route assignment (where applicable). Benefits Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full‑time colleagues begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company‐matching contributions Work‑Life Balance Vacation days and sick days Company‑paid holidays and floating holidays A company mindset that prioritizes health, safety and flexibility This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State and local laws related to the employment of qualified individuals with disabilities. California residents: review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Rentokil Pest Control North America