General Manager Operations

Treetop Yoga is a well-established, community-rooted yoga studio in Gloucester, MA. We are looking for a Studio Operations Manager who wants to be a real part of what we have built here -- someone who takes pride in a well-run operation, is comfortable with sales, and can manage the moving parts of a busy studio with confidence and good judgment. This is not a front desk role. We need someone who can manage desk staff associates, drive membership growth, and take genuine ownership of day-to-day operations. Experience in fitness, wellness, or hospitality is a plus, but the right combination of operational skill, sales instinct, and people management matters more than industry background. This is a part-time position of approximately 20 hours per week, with a mix of in-studio and remote work. Some evening and weekend availability is expected. There is real flexibility in how hours are structured, and a meaningful portion of the work can be done on your own schedule. Compensation is hourly plus commission on membership sales. The role includes a complimentary studio membership. Candidates who hold a yoga or Pilates teaching certification may have the opportunity to teach on the studio schedule, with additional hours and compensation beyond the operations role. Serious applicants should attach a current resume. Operations and Administration Manages day-to-day studio operations, including systems, scheduling, vendor relationships, and communications with landlord and building contacts. Supervises and supports desk staff associates, ensuring consistent client experience and adherence to studio standards. Oversees onboarding and training of new desk staff and instructors, maintaining clear records and supporting a consistent staff experience. Manages instructor communications, sub requests, and schedule coverage; coordinates with a lead teacher on instructor auditions and evaluations, or leads that process directly if the candidate holds a yoga or Pilates teaching certification. Maintains studio technology -- troubleshooting issues and coordinating purchase or replacement of equipment (iPads, microphones, computers) as needed. Keeps studio spaces, props, and common areas clean, stocked, and well maintained; coordinates supply orders, laundry, and mid-week housekeeping as needed. Makes and communicates snow day and studio closure decisions. Keeps Treetop listings current across Google, Apple Maps, and partner platforms. Booking Systems and Client Services Serves as primary administrator for Walla, our studio management platform: class setup, pricing, promotions, workshop enrollments, teacher schedules, journeys, and VOD library. Manages private appointments, studio rentals, and private party bookings. Monitors and responds to client communications via email and Referrizer in a timely, professional manner. Trains and supports teachers and desk staff on Walla and studio systems. Sales and Membership Proactively connects with clients about their experience and guides them toward the right membership or package. Tracks intro offer leads and follows up consistently to support conversion. Conducts weekly follow-ups on unpaid accounts and new client check-ins. Identifies and flags recurring objections or concerns for ownership review. Marketing and Community Manages newsletter production, social media support, and post boosting in collaboration with the studio owner. Submits events to Cape Ann Chamber and Discover Gloucester; attends relevant local networking events and wellness fairs on behalf of the studio. Responds to donation requests, gift certificate inquiries, and requests for teachers at corporate events, wellness fairs, and special events. Google Ads experience is a strong plus -- familiarity with managing or optimizing campaigns preferred. Retreat Support Provides logistical support for the studio's annual international retreat: traveler communications, We Travel platform management, and fielding general inquiries. Retreat planning and leadership remains with the studio owner. What We're Looking For Organized, dependable, and comfortable managing multiple priorities without a lot of hand-holding. Confident in sales conversations and genuinely invested in client outcomes. A clear, professional communicator -- with clients, staff, and vendors alike. Tech-savvy and quick to learn new systems; experience with studio management software a plus. Google Ads and social media marketing experience strongly preferred. Prior experience in fitness, wellness, hospitality, or a similarly fast-paced service environment preferred. A genuine appreciation for yoga and what a studio like this means to a community goes a long way. #J-18808-Ljbffr Nashville Public Radio