Senior Customer Support Associate

Working remotely, the full-time Senior Customer Support Associate will manage complex customer inquiries, process requests, and ensure data integrity while assisting in day-to-day operations of the customer service area. Key responsibilities Answers complex customer questions and forwards calls to appropriate personnel Researches inquiries and updates account history with accurate documentation Monitors daily transactions to ensure compliance with service level agreements Required qualifications High school diploma or G.E.D Six or more years of customer service or telephone experience Experience with organizational functions and personnel Proficiency in using help desk software and telephone technology Familiarity with data entry and document processing