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Senior Customer Service Representative

Virtual Vocations Inc

Providing comprehensive support and resolving non-standard operational problems, the full-time remote Senior Customer Service Representative will manage multi-jurisdictional search and filing requests, oversee the entire order process, and mentor junior associates to enhance customer satisfaction and operational efficiency. Key responsibilities Manage multi-jurisdictional search and filing requests and conduct UCC/lien searches Efficiently handle the order process from client inquiry through invoicing and follow-up Provide mentorship to junior associates while maintaining client relationships through excellent customer service Required qualifications Proven experience in customer service with a strong understanding of customer behavior and needs Advanced proficiency in CRM and support software Ability to mentor and lead junior associates Updated knowledge of relevant industry trends Experience in process improvement within customer service operations

Vacancy posted 9 hours ago
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