NOC Analyst (Level 1) (Data Center)

Requirements Prior ISP/ Telecomm OR data center experience is preferred Long term contract Level 1- 2-3 years of experience Must Haves: 1-3+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role. Strong written documentation and professional phone communication skills. Basic understanding of incident management, ticketing, escalation, severity, and handoff practices. Basic familiarity with infrastructure concepts such as power, cooling, alarms, circuits, network connectivity, sites, vendors, and business impact. Ability to work nights, weekends, holidays, and rotating shifts. Ability to follow runbooks precisely and ask for help when severity, ownership, or impact is unclear. Day to Day: Insight Global is seeking a NOC Analyst (L1) to sit onsite in Dallas, TX. The L1 NOC Analyst monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, communicates clearly during handoffs, and maintains accurate operational records. This is a monitoring, triage, coordination, and escalation role; it is not a hands‑on facilities repair or deep engineering role. (This role can pay $30- $32 an hour depending on experience). #J-18808-Ljbffr Insight Global