Head of Project Management Office, Retail Lottery Technology

Head of Project Management Office, Retail Lottery Technology

Location:

West Greenwich, RI, US, 02817

Requisition ID: 18946

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Overview

A highly experienced Head of PMO is needed to lead and optimize project management practices within a dynamic software solutions company. The successful candidate will be responsible for defining, implementing, and overseeing project management office functions. This will drive efficiency, consistency, and successful project delivery across the organization. This role requires leadership, technical expertise, and business strategic thinking to align projects with overall company objectives and ensure customer satisfaction.

Responsibilities

• PMO Strategy & Governance: Define and implement the PMO strategy, frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and governance processes to ensure effective project delivery and alignment with organizational goals.

• Project Portfolio Management: Oversee the organization's project portfolio, including project prioritization aligned to Business objectives, coordinating resource allocation with discipline managers, risk management, and overall strategic alignment to maximize business value and ROI.

• Project Delivery Excellence: Guide and mentor project managers, fostering a culture of high performance and ensuring projects are executed efficiently, delivered on time, within scope, and within budget.

• Stakeholder Engagement & Communication: Facilitate clear and consistent communication with stakeholders, including senior leadership, clients, and technical teams, managing expectations and ensuring alignment throughout the project lifecycle.

• Process Improvement & Best Practices: Champion a culture of continuous improvement by identifying opportunities to enhance project management processes, tools, and methodologies, and driving the implementation of best practices.

• Team Leadership & Development: Lead, mentor, and develop a team of project managers, fostering professional growth, resolving conflicts, and building a cohesive and productive team environment.

• Risk Management: Develop and implement strategies to identify, assess, and mitigate project risks across the portfolio, ensuring proactive measures are in place to address potential challenges.

• Performance Measurement & Reporting: Establish key performance indicators (KPIs) and reporting mechanisms to track project progress, evaluate performance against established goals, and provide insights to leadership for informed decision-making.

• Compliance & Quality Assurance: Ensure projects adhere to internal policies, industry standards, and regulatory requirements, including potentially overseeing quality assurance functions for software solutions.

Qualifications

• Bachelor's degree in a relevant field (e.g., Project Management, Business Administration, Computer Science, Engineering).

• 10+ years of experience in project management, with a proven track record of leading large-scale, multi-discipline, global projects and programs in a software solutions environment.

• 5+ years in a leadership role within a Project Management Office (PMO) or similar function, demonstrating experience in establishing and scaling a PMO.

• Strong understanding of various project management methodologies (e.g., Agile, Waterfall, Scrum, Kanban) and their application in software development.

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization.

• Proficiency in project management software and tools (e.g., Jira, MS Project, Clarity, or similar).

• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Experience with budget management, financial tracking, and resource allocation for projects.

• Demonstrated ability to build strong relationships and foster teamwork across various departments.

• Perhaps state anticipated travel requirements. Passport

Preferred Qualifications

• Master's degree in a related field.

• Project Management Professional (PMP) or equivalent certification (e.g., PRINCE2, Agile certifications).

• Experience in professional services or IT consulting related to system implementation projects.

• Expertise in risk management, change management, and process optimization techniques.

This Head of PMO role offers an opportunity to make an impact on project delivery capabilities and contribute to success as a software solutions provider. Candidates who are results-oriented leaders with a passion for project management excellence and thrive in a fast-paced environment are encouraged to apply.

Success Profile

• Leading Complexity

• Leading People

• Leading the Business

• Leading Self

#LI-BK1 #LI-HYBRID#LotteryTechnology

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $154,258- $250,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.