Executive Assistant - HR Leadership Team

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.


This is a full-time, on-site position located in Akron, OH.

Summary

The Executive Assistant provides key administrative, strategic, and operational support to the Human Resources leadership team. This role requires exceptional judgment, professionalism, and the ability to operate as a seamless extension of the executives. The ideal candidate is proactive, highly organized, skilled at managing complex relationships, and capable of coordinating activities on behalf of the executives in internal settings as well as supporting executive activities related to external stakeholder engagement.

Responsibilities

Safety

• Demonstrate a solid commitment to all aspects of safety, including maintaining a safe workplace for coworkers.

Executive Support & Administration

• Provide sophisticated calendar and travel management, including prioritizing inquiries, troubleshooting conflicts, and making strategic recommendations to ensure efficient daily scheduling.
• Complete a broad range of administrative tasks, including collecting and preparing information for meetings, composing correspondence, designing and producing complex documents and presentations, managing contact lists, arranging travel, completing expense reports, and supporting special projects.
• Keep the senior leaders well informed of upcoming commitments and responsibilities; ensure timely and appropriate follow-up.
• Maintain discretion and confidentiality while managing sensitive information and materials.
• Organize and maintain electronic and hard-copy filing systems.
• Support other executives as needed and perform additional duties as assigned.

Meeting Leadership & Coordination

• Coordinate meetings and events, including agenda creation, coordination with presenters, time management, documentation of key decisions, and post-meeting action tracking.
• Represent the executive's priorities and expectations in internal forums to drive alignment and accountability.
• Anticipate issues requiring executive attention and proactively escalate as appropriate.
• Ensure meeting preparation materials, briefings, and background documents are complete, accurate, and strategically aligned.

Strategic Partnership & Operational Support

• Serve as a trusted partner to the senior leader by anticipating needs, identifying priorities, managing competing demands, and independently resolving issues.
• Read, research, collect, and analyze information to support executive decision-making.
• Exercise exceptional business acumen and judgment to manage complex situations with minimal guidance.
• Support cross-functional coordination and follow-through on major initiatives, ensuring deadlines and deliverables are met.
• Draft, refine, or review internal and external communications, ensuring clarity, tone consistency, and alignment with strategic priorities.

Qualifications

• High school diploma or GED required.
• Minimum of 7 years of experience in progressively responsible administrative support roles
• Must pass the company Support and Administrative Selection System (SASS) test.
• Expert proficiency in Microsoft Office, including Outlook, PowerPoint, and Excel; ability to design and edit complex presentations and materials. Experience with Concur, Coupa, and/or SAP preferred.
• Excellent verbal and written communication skills.
• Proven ability to meet deadlines and make informed decisions about priorities and time management.
• Exceptional organizational skills with impeccable attention to detail.
• Demonstrated commitment to performance excellence.
• High level of integrity, professionalism, and discretion in handling confidential information.
• Strong business acumen and ability to make sound judgment calls.
• Ability to build effective relationships with stakeholders at all organizational levels, including senior executives, employees, customers, and external partners.
• Ability to think creatively and respond quickly in high-stakes situations.
• Proven track record of thriving in a fast-paced environment while maintaining high accuracy.
• Strong teamwork skills with a collaborative and service-oriented approach.
• Ability to work independently on special assignments and recommend process improvements.
• Excellent customer service skills, interpersonal effectiveness, and relationship-building capabilities.

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non-Exempt

FirstEnergy Human Resources Team