Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since January 2017. Before opening my office, I spent five years as a team member, giving me firsthand insight into what it takes to succeed in this role. I understand the challenges and opportunities that come with the job and am committed to creating a supportive and rewarding work environment.

We have a close-knit team of five professionals—four full-time and one part-time—who work together to provide exceptional service. Our full-time team members have all been with the agency for over a year, and together, we bring 25 years of combined insurance experience. We take pride in our collaborative approach, professional growth, and commitment to helping our customers protect what matters most.

ROLE DESCRIPTION:
Lauren Smith - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.