Field Service Technician - Charlotte NC

FIELD SERVICE TECHNICIAN - Charlotte, NC At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting, and repair of LINET and non‑LINET products in hospital and healthcare facilities. The technician will assist on customer installations and be responsible for reporting any damages or bed function failures to the Technical Support Team, and when possible, repair any of the reported bed concerns within the established standards while on site. Job Responsibilities Provide a high level of customer service and interact with customers in a professional manner. Complete repair work for electronic, hydraulic and pneumatic systems as per established service standards and training. Assist as instructed on installations and complete routine preventative maintenance per service contracts. Document repairs as completed per work orders, including evaluation, service or PM forms, accurately describing any bed function failure and how it was remedied, including parts used or required, and confirming warranty or non‑warranty status. All paperwork must be signed by both the technician and the facility representative and submitted to the Technical Support Team within 24 hours of completion. Perform routine preventative maintenance on beds and repair all beds, stretchers, OBTs, and other accessory items that may have reported failures per outlined service contracts and work orders. Understand the detailed functionality and benefit offering of each product, and how each product is best applied to meet emergent customer needs and benefit the patient and caregivers. Complete ongoing education, as provided by LINET, to stay current on all LINET products and technologies. Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other directed work on LINET products. Wear personal protective equipment, including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times. Use LINET equipment annually as provided. LINET equipment is to be utilized by the technician when working on LINET products and completing other assigned tasks. Complete service van maintenance, inventory of required tools and spare parts prior to and at the end of each shift. If the van, tools or parts require service or repair, report this to the manager for approval before continued use to maintain safety and guidelines. Duties may be assigned in the warehouse as needed. All other duties as assigned. Maintain regular and timely attendance, including nights, weekends, and on‑call hours that may be required. Education and/or Experience High School Diploma or equivalent. Five years of related experience and/or training. Advanced electro‑mechanical repair and troubleshooting skills. Experience driving C‑size trucks. Valid driver license; ability to be insured under company insurance per established guidelines. Driver’s license record will be reviewed annually. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. Supervisory Responsibilities This position does not have supervisory responsibilities. Language Skills Ability to respond to common inquiries or complaints from employees, customers, or members of the business or at‑large community. Mathematical Skills Ability to apply mathematical concepts and operations. Reasoning Ability Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions. Physical Demands While performing this job, the employee is regularly required to talk and hear, sit and stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee may occasionally lift or move up to 75 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to drive in inclement weather. Work Environment Works in hospital environments where biohazards could be present. Travel This position requires travel ranging from 5% up to 80% for field service, delivery and installation of beds, and occasional sales support and trade shows. LINET Americas, Inc. is an Equal Opportunity / Affimative Action employer. All candidates are selected solely on the basis of legally permissible job related criteria. Please note, due to the nature of our work in healthcare, vaccination of COVID‑19 is a requirement of the job, absent of a valid approved exemption. LINET Americas, Inc. is an E‑Verify employer. #J-18808-Ljbffr LINET