Senior Operations Coordinator

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Senior Coordinator, Settlement Operations – Senior Coordinator, Settlement Operations supports the settlement process flow strategies by consistently innovating and problem‑solving. The ideal candidate is passionate, highly motivated, intellectually curious, and possesses an analytical mindset. Must be capable to handle responsibilities relating to settlements and reconciliation end‑to‑end processes, coordinate settlement strategy/projects, standardize the settlement process, and oversee and eliminate revenue leakages if any. Overview The Senior Coordinator, Settlement Operations supports the settlement process flow strategies by consistently innovating and problem‑solving. Role Perform the balance confirmations, reconciliations and settlement process of various send/receive partners of Mastercard Cross‑border Services and ensure accuracy and output delivery as per agreed timelines. Track incentives and rebate settlements with Agents as per schedule, daily/monthly adjustment postings review in Mastercard platform, etc. Co‑ordinate with Collections team for the investigation and resolution of differences in balances confirmed by partners vs what is captured in platform on an ongoing basis. Keep unreconciled entries minimal by continuous follow‑ups and escalations with internal/external stakeholders. Track and escalate issues/queries, coordinating with BDMs, agents and FIs to solve the reconciliation issues. Report urgent and important glitches with stakeholders (technical/process specific). Analyze current processes and identify scope for process simplification. Handle knowledge transfer sessions, monitor and upgrade the process knowledge of the various teams (in‑house/off‑shored) to bridge knowledge gaps. Support ad‑hoc requirements from various stakeholders such as agent balance reviews, audit queries, ad‑hoc reports and trackers. All About You Prior relevant experience in remittance / cross‑border business finance stream. Good knowledge of accounting concepts and foreign exchange calculations involved in cross‑border remittance transactions. Any bachelor’s degree preferably in accounts, commerce, finance or equivalent. Computer proficiency with advanced knowledge of MS Office applications. Strong, confident and exacting writer/speaker, able to communicate effectively. Always look forward for potential solutions to solve problems. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr