Call Center Receptionist

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary
We are seeking a professional and personable Call Center Receptionist to be the first point of contact for our customers. In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls to promote our services and acquire new customers. You’ll play a key role in creating a welcoming experience and driving customer engagement.

Key Responsibilities

• Answer inbound calls promptly and professionally
• Greet and direct customers to the appropriate department or resource
• Make outbound calls to promote services and acquire new customers
• Provide accurate information about products, services, and promotions
• Log call details and customer interactions in the system
• Assist with administrative tasks like scheduling, data entry, and follow-ups
• Maintain a professional, organized front-desk environment

Qualifications

• High school diploma or GED required; college coursework preferred
• Previous experience in a receptionist or call center role is a plus
• Excellent verbal and written communication skills
• Strong customer service orientation and a proactive attitude
• Ability to multitask and handle both inbound and outbound calls efficiently
• Proficiency with Microsoft Office and call center software
• Detail-oriented and organized with a strong focus on follow-through