Vice President, Product Manager - Delegated Experiences and Agentic AI - Trust & Security

Job Description

Unleash your expertise in product development and optimization while collaborating across a global financial organization to deliver meaningful, secure experiences. You will turn customer insights into product outcomes that improve quality, reliability, and trust.

As a Vice President, Product Manager -Delegated Experiences and Agentic AI in Trust and Security, you will shape the strategy and delivery of authentication and authorization capabilities that protect customers and enable seamless digital journeys. You will partner with design, engineering, and testing teams to define requirements, prioritize work, and continuously improve performance using research and product metrics.

Job responsibilities

• Partner with product managers to identify new opportunities through user research and discovery
• Assess upstream and downstream impacts of new features across the end-to-end product experience
• Support journey mapping, market analysis, and customer feedback collection to inform the product roadmap
• Analyze and report product metrics across the development life cycle, including time, cost, and quality outcomes
• Translate needs into clear requirements, epics, and user stories for technology delivery teams
• Prioritize and execute deliveries using agile methods to achieve roadmap outcomes
• Manage timelines and stakeholder communications, including updates to senior leaders
• Facilitate technical and non-technical discussions to align teams on scope, sequencing, and dependencies
• Partner with testing teams on end-to-end testing, user acceptance testing, and post-release validation
• Drive problem-solving and prioritization by balancing speed, scalability, quality, and readiness
• Apply risk management practices to identify issues early and deliver dependable product outcomes

Required qualifications, capabilities, and skills

• 5 years of experience in product management or a closely related domain
• Proficient knowledge of the product development life cycle
• Experience leading discovery and requirements definition activities
• Developing capability in data analytics and product measurement
• Experience using agile delivery and issue-tracking tools (for example, Jira and Figma)
• Demonstrated ability to deliver effective product demonstrations for varied audiences
• Experience delivering initiatives through the software development life cycle from concept to production
• Domain knowledge in authentication, authorization, and identity life cycle management
• Strong collaboration, communication, and stakeholder management skills
• Strong risk awareness and ability to manage delivery tradeoffs with partners

Preferred qualifications, capabilities, and skills

• Hands-on experience with OAuth 2.0 and OpenID Connect
• Experience building or managing API-based products
• Experience with dynamic, risk-based assessment and step-up challenge patterns
• Practical product experience with AI platforms, agentic workflows, and MCP servers and tooling
• Experience designing human-in-the-loop conversational AI solutions for external users
• AWS certification

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.