Back of House Shift Leader

Back of House (BOH) Shift Leader

The Back of House (BOH) Shift Leader is a key leader in our kitchen operations, responsible for upholding the highest standards of food safety, food quality, and team performance during every shift. This role goes beyond managing tasks — it's about inspiring a team, protecting our guests through exceptional food standards, and driving a culture of excellence in our kitchen. You will work shoulder-to-shoulder with your team while coaching, developing, and holding standards that make our restaurant one of the top-performing Chick-fil-A operations in Georgia.

This is more than a job. It's a leadership opportunity with real responsibility, real development, and a real path forward.

Core Responsibilities

• Kitchen Leadership & Team Development
• Lead, coach, and inspire BOH Team Members to perform at their highest level during every shift
• Model servant leadership — working alongside your team, setting the standard through action, and providing real-time feedback that builds skills and confidence
• Prepare shift setups in advance, ensuring stations are properly staffed and sequenced to maximize Team Member skill sets and operational flow
• Coordinate and manage callouts, coverage gaps, and real-time labor adjustments to maintain service standards
• Communicate Team Member performance, recognition, and policy/procedure concerns to management in a timely, accurate manner
• Maintain a positive, respectful team environment in which every Team Member feels valued and supported

• Food Safety & Quality Standards
• Serve as the guardian of food safety — ensuring all SAFE Daily procedures, food handling protocols, and regulatory requirements are upheld without exception during every shift
• Monitor food quality and presentation throughout the shift to ensure all products meet Chick-fil-A's high standards before reaching guests
• Ensure all Team Members follow approved procedures, read boards accurately, and execute food prep and cooking procedures correctly
• Conduct and document all required food safety checks, temperature logs, and safety walk procedures per shift
• Report any food safety concerns, equipment issues, or maintenance needs to management promptly and accurately

• Kitchen Operations & Execution
• Oversee all BOH operations — including fry station, breading, assembly, boards, and food prep — ensuring each station is properly staffed, stocked, and running efficiently
• Open, transition, and close the kitchen, prep areas, inventory storage, holding areas, backroom, and campus following all established procedures
• Maintain kitchen cleanliness, organization, and sanitation standards across all BOH areas at all times
• Monitor and manage food inventory and waste to meet company standards and control food costs
• Support the timely, food-safe production and packaging of all catering orders
• Adjust production pace and team positioning in real time to meet speed-of-service targets during peak and non-peak day parts

• Cross-Functional Leadership Support
• Collaborate with FOH Shift Leaders and fellow leaders to ensure seamless handoffs, balanced coverage, and a unified Guest and Team Member experience
• Proactively identify and resolve kitchen bottlenecks before they impact Guest experience
• Support and participate in restaurant-wide initiatives, training rollouts, and operational improvement projects
• Adhere strictly to all Chick-fil-A policies, procedures, and brand standards

Qualifications & Requirements

Required

• Must be 18 years of age or older
• Minimum 1 year of kitchen, food service, or BOH experience in a fast-paced environment
• Demonstrated ability to lead, motivate, and hold a team accountable with professionalism and care
• Strong working knowledge of food safety practices, sanitation standards, and hygiene requirements
• Ability to work effectively under pressure, multi-task across competing priorities, and make sound decisions in a fast-paced environment
• Reliable and consistent attendance — this is a leadership role that the team depends on
• Availability to work a minimum of 3–5 shifts per week, including nights and weekends
• Ability to stand for extended periods, lift up to 50 lbs, and work in a hot kitchen environment

Preferred

• ServSafe Food Handler or Food Manager Certification (or willingness to obtain)
• Previous shift leadership or supervisory experience in a restaurant setting
• Experience with Chick-fil-A kitchen operations, procedures, and production systems
• Familiarity with inventory management, food cost controls, and BOH labor scheduling

Who We're Looking For

• Humble — Puts the team and the guest before themselves
• Hungry — Driven to improve, grow, and exceed standards every shift
• Smart — Makes good decisions quickly and communicates clearly under pressure
• Reliable — Consistent, dependable, and accountable every single shift
• Standards-Driven — Cares deeply about food safety and quality — no shortcuts, ever
• People-First — Believes that developing people is the highest priority in the building

About Chick-fil-A Windward Parkway & Halcyon

Operated by Colby Cameron, Chick-fil-A Windward Parkway and Halcyon are high-volume, high-performance restaurants in the Alpharetta/Cumming, GA area. Our Windward location is an $11M+ annual sales volume unit recognized for food safety excellence and consistently top-ranked drive-thru and dining room operations in Georgia. We are building a leadership team to match our ambition.

Our Mission: To be excellent.

Our Vision: To offer REMARKable experiences by being the premier employer and best eating establishment in the Milton/Alpharetta area.

Our Values: Safe & Reliable · People Growth & Development · Continuous Improvement · Job Ownership

Chick-fil-A Windward Parkway and Halcyon are equal opportunity employers and value diversity. We are committed to providing a safe, respectful, and inclusive work environment for all employees. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training