Member Service Staff

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk. In addition, every position in the Montgomery YMCA is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility. This job listing is for Monday and Thursdays from 3:00pm-8:00pm. You do have the ability to sub other shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
2. Handle and solve member concerns
3. Answer the telephone in a prompt, courteous manner - three ring rule applies
4. No one left "on hold" for more than 30 seconds without personal contact
5. Provide all needed information on phone messages taken and give correct information to callers
6. Member sign-up and program registration all done correctly and in a timely manner
7. Enter receipt information correctly for membership and programs
8. Be accountable for all money collected during your shift. Money and receipt total should match
9. Perform routine filing and copying as needed
10. Perform facility access control duties by scanning member's cards and entering visitors in the computer program.
11. Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
12. Understand and be able to apply emergency procedures
13. Open and/or secure building at the close of business as necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old. Must be multi-task oriented. Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR/AED certification or must certify within 30 days of employment

Must complete YMCA Safety Trainings within 14 days of employment

BENEFITS INCLUDE

• YMCA Membership
• Program Discounts
• 12% Employer Funded Retirement Plan (once eligible)
• Optional 403B Retirement Savings Account
• Professional Development Opportunities and Trainings

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Pay Range: $10 per hour