Site Installation Manager - Pharmacy Automation

Make an Impact with Healthcare Technology Jobs That Matter

The Site Installation Manager is responsible for the electromechanical installation and testing of Pharmacy Automation systems at customer sites from start to finish.

As the installation leader, the Site Installation Manager is responsible for coordinating all onsite work with Swisslog Healthcare and third-party representatives as required.  Exceptional technical skills and attention to detail are essential to bring our automation live.  This position involves hands-on work with state-of-the-art automation.  The Site Installation Manager represents Swisslog Healthcare to our customers and must demonstrate exceptional customer service skills, working with pharmacy and hospital staff, as well as contractors.

*** This is a road-warrior position, with extensive travel to industry leading hospitals and healthcare systems throughout the United States and Canada.  80-100% travel.

Make an impact

The Site Installation Manager is responsible for directing and completing the installation and commissioning of the Pharmacy Automation products at customer sites.

Installation (70%)

•    Assemble, install, wire, configure and test Pharmacy Automation Solutions.

•    Direct and coordinate all onsite work performed by Swisslog Healthcare and third-party representatives.

•    Represent Swisslog Healthcare at on-site customer coordination meetings, and act as the customer’s primary contact for the hardware installation.

•    Advise and escalate project and installation issues to the broader Pharmacy Automation team and the Project Manager.

•    Provide technical and installation assistance to the business team as required.

•    Logs and report issues using established procedures.

Training/ Testing Support (20%)

•    Assist with the connectivity of the automation hardware to the software environment.

•    Lead the final quality assurance tests on installed equipment and complete all required documentation in the preparation for training activities.

•    Support the training of customers and internal staff as required.

Go-Live Support (10%) 

•    Provide on-site support for go-live activities and coordinate the transition to Customer Care and the Field Service organization.

Other

•    Assist the Customer Care organization with special projects and assignment as requested.

What you need to succeed

• Associate degree (Technical, Vocational or Military Training) or  5+ years field service experience on related electro-mechanical products
• Computer Proficient: General office application skills, along with basic troubleshooting of PCs and printers.  
• Self-starter and independent- must be able to manage time effectively.
• Demonstrate our core values of Competence, Collaboration, Commitment and Clarity to the team, our customers and across the business. 
• Passionate about providing exceptional customer service

Desirable, but not Essential:

• Experience working with systems with high-voltage electrical and transformers

*** This is a high travel position - 80-100%.  Must be willing and able to travel extensively.

Salary range for this position is $67,000 - $75,000, overtime eligible. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog’s FMLA policy can be found at: 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at View email address on jobs.kuka.com

Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.