Operations Manager, Culture & Engagement - Urology

Operations Manager, Culture & Engagement - Urology

Aeroflow Health – Operations Manager, Culture & Engagement - Urology

Location – Hybrid (Asheville, NC office & remote)

Aeroflow Health is a leading provider of home medical equipment and clinical support services, helping patients across the country access the products and care they need to live healthier lives at home. Through innovative technology, streamlined delivery platforms, and deep expertise in insurance navigation, we remove barriers to care and simplify complex healthcare processes for families, providers, and payers alike.

We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways to be one of the nation's top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day.

The Opportunity

Aeroflow Health is seeking an Operations Manager, Culture & Engagement to lead and develop operational teams across our growing Urology business.

This role is heavily focused on coaching leaders, driving accountability, strengthening team performance, and creating scalable people operations practices that support rapid organizational growth. The Operations Manager will oversee teams through frontline leadership, ensuring supervisors and team leads are effectively developing employees, maintaining quality expectations, and reinforcing operational consistency.

This position is ideal for a people-first operational leader who excels at coaching through complexity, navigating difficult conversations, building high-performing teams, and leading organizations through growth and change.

Your Primary Responsibilities

• Lead and develop frontline leaders and supervisors responsible for day-to-day operational performance.
• Ensure operational teams consistently meet productivity, quality assurance, policy adherence, and performance expectations.
• Oversee the performance management cycle for operations teams, including regular 1:1s, coaching, and performance reviews.
• Coach leaders through employee development, accountability conversations, conflict resolution, and performance improvement initiatives.
• Reinforce accountability and consistency across teams while maintaining a positive and development-focused culture.
• Develop and implement career pathing and professional development plans for direct reports.
• Review operational trends, team performance, and quality outcomes to identify coaching opportunities and operational improvements.
• Support scalable team growth by helping operational leaders adapt workflows, staffing approaches, and employee development strategies.
• Support operational scalability by partnering on staffing strategy, team structure, and workforce planning initiatives.
• Support the implementation of new workflows by preparing teams for change and managing adoption.
• Partner with call center leadership to optimize team structure, operational consistency, and role clarity.
• Build strong, trust-based working relationships across teams to support collaboration and execution.
• Foster a high-accountability, development-focused culture that supports employee engagement, retention, and operational excellence.
• Address and resolve complex employee relations issues and team conflicts in partnership with HR.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance.
• Maintain HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by your schedule.
• Other job duties assigned.

Skills for Success

• Leadership Through Leaders: Comfortable managing through supervisors and indirect reporting structures.
• Operational Coaching: Balances employee development with accountability to performance expectations.
• Accountability Driver: Helps team members stay aligned to performance metrics, quality expectations, and commitments.
• Change Leadership: Able to guide teams through growth, evolving workflows, and operational change.
• Performance Coach: Proven track record of developing talent and driving individual and team performance improvements.
• Conflict Resolution Expert: Effectively addresses and resolves interpersonal and operational conflicts.
• Scalable Mindset: Understands how to maintain consistency and team effectiveness in rapidly growing environments.
• Proactive Communicator: Comfortable setting expectations, giving feedback, and keeping teams informed.
• Team Builder: Able to foster a strong sense of camaraderie, psychological safety, and shared goals.
• Empathetic Leader: Strong ability to connect with, motivate, and understand team members.

Required Qualifications

• 3–5+ years of experience leading operational teams, including experience managing through frontline leaders, supervisors, or indirect team structures preferred.
• Experience managing and mentoring operational teams in a fast-paced environment.
• Proven experience coaching leaders on accountability, employee development, and performance management.
• Strong communication and interpersonal and conflict resolution skills, including experience navigating difficult employee conversations.
• Demonstrated ability to drive accountability, operational consistency, and follow through on team development commitments.
• Demonstrated ability to support organizational scalability and team effectiveness during periods of growth or change.
• Ability to manage multiple priorities related to team needs and organizational goals.
• Intermediate to advanced proficiency in Google Sheets and/or Microsoft Excel.

You Might Also Have

• Experience leading teams in call center, customer support, retail, logistics, healthcare, or other high-volume operational environments.
• Experience managing remote or hybrid employees.
• Familiarity with quality assurance or performance auditing processes.
• Experience with Zoom call center integrations or workforce management systems.
• Experience with UKG or similar HRIS/workforce platforms.
• Exposure to talent development and training design.
• Experience in healthcare, DME, or insurance-based service environments.
• Experience working in a rapidly scaling organization.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.