Executive Communication Technician

Executive Communication Technician

MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
• Responsible for troubleshooting, repair, and upgrade of AV systems and communication equipment.
• Interfaces with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded, and emergent industry best practices are routinely considered.
• Provide advanced technical support, troubleshooting complex hardware, software, and network issues (including PCs, servers, mainframes, and printers).
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
• Collaborates closely with network services, software engineering, and application development teams to restore service and identify root causes of issues.
• The technician independently solves complex problems, often taking a new perspective on existing solutions, and serves as a resource and mentor for less experienced colleagues.

Minimum Qualifications:

• Seven (7) or more years of experience, providing advanced technical support to executives or senior stakeholders and/or troubleshooting complex hardware, software or network issues.
• High School Diploma
  • A bachelor's degree in computer science, information technology, mathematics or a related field is considered equivalent to 2 years' of relevant experience.
• Experience in the service or installation of communications, audio, video, and/or audiovisual presentation systems and IT/networks.
• Two Certifications Required:
  • Security+ or equivalent IAT Level II Certification.
  • Microsoft certification: AZ-104 or MS-102 (Must obtain within 3 months of start date)

Preferred Qualifications:

• Experience with military/diplomatic operations working within a J-6/G-6/S-6 Directorate or with Special Operations Forces (SOF) or the Department of State (DoS) facilitating user access to and use of video display and conferencing across multiple commands and agencies.
• Technical and maintenance skills to perform audiovisual troubleshooting. In-depth understanding of broadcast and video, multimedia, video teleconferencing systems, video and audio streaming technologies and standards.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active Secret clearance
• Must be eligible to obtain and maintain a TS/SCI clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.