Guest Services Team Member - Burlington Pickleball Complex

Guest Services Team Member - Burlington Pickleball Complex

FPC SFM, LLC

LOCATION: Burlington, NC

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Burlington Pickleball Complex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Burlington, NC. You will be joining a championship level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth.

The Burlington Pickleball Complex FPC SFM, LLC is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet members and guests and provide information and wayfinding as needed
• Assist with selling membership packages and court rentals
• Provide courteous and friendly first-in-class service to all members and guests
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Record waivers and event information
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• Manage the inventory of the office supplies and reorder items as needed
• Assist with opening and closing procedures
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Become proficient with membership and facility scheduling software platforms
• Assist with basic venue upkeep
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Possess a valid Driver's License
• Customer service experience preferred
• Experience with pickleball preferred
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
• Weekends are required
• Excellent communication skills, both verbal and written
• Proficient computer skills with basic software platforms
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Must be available to work weekends

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time outdoors
• While performing the duties of this job, the employee may work in outside weather conditions
• Employees will be exposed to outside temperatures
• Minimal duties are performed in direct sunlight. The employee is exposed to hot, wet, and humid conditions
• Will be required to operate a computer
• Facility has intermittent noise