Assistant General Manager

Job Description

Job Description

As a Zuma Assistant General Manager, you are responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, quality, and guest satisfaction. You will work closely with the General Manager to lead and support the management team, drive financial performance, and maintain a positive and productive work environment.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Ensure exceptional guest service by maintaining high standards of hospitality, quality, and efficiency
• Lead, train, and develop the management team and staff, fostering a culture of continuous improvement and professional growth
• Monitor and manage financial performance, including budgeting, forecasting, and cost control
• Oversee inventory management, ordering, and supply chain logistics to ensure efficient operations
• Implement and enforce health and safety regulations, ensuring a clean and safe environment for guests and staff
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner
• Collaborate with the General Manager to develop and execute marketing and promotional initiatives

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Minimum 3 years in a Restaurant Manager role in a high-volume, upscale restaurant or related environment
• Bachelor's degree in hospitality management, business administration, or a related field preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Bonus Opportunity , eligible roles may participate in our annual bonus program, rewarding individual and business performance
• 401(k) Retirement Plan, supporting your long-term financial well-being and future goals
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.