Events Manager

Events Manager

LAZ Live

Full-Time | Exempt

Fuel the Energy. Elevate the Experience. Create Unforgettable Events.

Want to hear something exciting?

Thousands of guests attend concerts, sporting events, festivals, conventions, and special events every year. While guests focus on enjoying the event, a dedicated team works behind the scenes to ensure guest entry, wayfinding, venue services, and parking operations are delivered safely, efficiently, and professionally.

That's where LAZ Live comes in.

LAZ Live delivers exceptional event staffing, guest services, venue support, and parking operations at premier entertainment venues and destinations across the country.

At LAZ Live, we believe great events begin with great people .

If you're an experienced leader who thrives in fast-paced environments, enjoys developing teams, and is passionate about creating outstanding guest experiences, this could be the opportunity for you.

Why Join LAZ Live?

• Competitive salary and leadership opportunity
• Performance-based incentive opportunities
• Positive team atmosphere and supportive leadership
• Career growth and advancement opportunities
• PayActiv - Access earned wages before payday
• Leadership development and professional growth opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Health coaching and wellness resources

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Benefits

Schedule & Availability

This position supports event and venue operations and may require working days, evenings, weekends, holidays, and peak event periods. Flexibility is required to support operational needs and client expectations.

The Spirit of the Position

As the Events Manager , you are responsible for overseeing all day-to-day event operations related to guest services, interior services, and parking operations. This includes leadership of supervisors and event personnel.

You will ensure all operational areas are staffed appropriately, performing effectively, and delivering exceptional service while maintaining safety, efficiency, and client satisfaction.

This role serves as a key operational leader responsible for bridging frontline execution with strategic objectives while driving employee engagement, operational excellence, and memorable guest experiences.

As a company devoted to promoting an employee-focused servant leadership culture, the Events Manager supports the development of employees, operational effectiveness, and continuous improvement across all areas of responsibility.

What You'll Do

Operational Leadership

• Oversee daily event operations for guest services interior services functions, and parking.
• Manage event execution from preparation through post-event breakdown.
• Ensure operational plans are implemented effectively and consistently.
• Monitor event performance and proactively address operational challenges.
• Coordinate resources, staffing, equipment, and deployment plans.
• Ensure all operational areas are prepared and event ready.
• Support VIP, premium parking, premium entry, and special event services.

Guest Experience & Interior Services Management

• Oversee ticket scanning, ushering, guest assistance, wayfinding, and customer service operations.
• Ensure guests receive a welcoming, safe, and efficient experience.
• Resolve escalated guest concerns and service recovery situations.
• Monitor guest flow and venue access procedures.
• Partner with venue leadership to continuously improve guest satisfaction.
• Promote a culture of hospitality and service excellence throughout the operation.

Team Leadership & Development

• Lead, coach, mentor, and develop supervisors and frontline team members.
• Conduct operational meetings, event briefings, and coaching sessions.
• Promote accountability, teamwork, and professional development.
• Participate in recruiting, onboarding, and performance management initiatives.
• Support employee engagement and recognition programs.
• Identify future leaders and support succession planning efforts.

Financial & Administrative Oversight

• Assist with labor planning, scheduling, and workforce management.
• Monitor labor costs and support budget objectives.
• Review operational reports, staffing metrics, and performance indicators.
• Ensure payroll submissions, attendance records, and operational documentation are accurate.
• Support revenue accountability and cash-handling compliance where applicable.
• Assist with forecasting and operational planning activities.

Safety, Compliance & Risk Management

• Promote a culture of safety across all departments.
• Ensure compliance with company policies, venue procedures, and client requirements.
• Monitor incident reporting and risk management activities.
• Support emergency response plans and event safety initiatives.
• Maintain compliance with applicable regulations and operational standards.
• Identify operational risks and implement corrective actions when needed.

Parking Operations Management

• Oversee parking facilities, traffic flow, ingress and egress operations, and transportation coordination as applicable.
• Ensure parking areas are operating safely and efficiently.
• Monitor labor deployment and operational coverage.
• Support traffic management plans and parking logistics.
• Maintain strong communication with venue partners and operational stakeholders.
• Identify opportunities to improve guest arrival and departure experiences.

We're Looking For Team Members Who Are

People-Focused

You enjoy developing employees, building strong teams, and helping others succeed.

Customer-Centered

You understand the importance of creating exceptional guest experiences.

Strategic

You can balance daily operational execution with long-term planning and improvement initiatives.

Collaborative

You work effectively with venue partners, clients, leadership teams, and frontline employees.

Adaptable

You thrive in high-energy environments where priorities can change quickly.

Results-Driven

You take ownership of performance and consistently deliver results.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years of management or senior supervisory experience.
• Experience leading teams in event operations, hospitality, entertainment, parking operations, guest services, venue management, or related industries.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and problem-solving abilities.
• Experience with staffing, scheduling, and workforce management.
• Proficiency with Microsoft Office and business management software.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Experience managing parking operations and guest services within stadiums, arenas, amphitheaters, convention centers, or entertainment venues.
• Experience overseeing ticket scanners, ushers, customer service representatives, and parking personnel.
• Financial management and budgeting experience.
• Knowledge of event logistics, traffic management, and crowd flow operations.
• Bilingual communication skills.
• Experience working with large-scale public events.

Success in This Role Looks Like

• Delivering safe, efficient, and successful event operations.
• Creating exceptional guest experiences across all service areas.
• Maintaining well-trained, engaged, and high-performing teams.
• Achieving staffing, labor, and operational performance goals.
• Building strong relationships with venue partners and clients.
• Driving continuous improvement and operational excellence.

Physical Requirements

This role requires the ability to:

• Work both indoors and outdoors in varying environmental conditions.
• Travel throughout venues, parking facilities, guest service areas, and operational locations.
• Stand and walk for extended periods during events.
• Lift, push, and pull up to 25 pounds.
• Attend events during evenings, weekends, and holidays.
• Operate computers, mobile devices, and office equipment.
• Communicate effectively with employees, guests, clients, and venue leadership.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Why LAZ Live?

Build Your Future with LAZ Live

If you're ready to lead outstanding teams, oversee dynamic event operations, and help create unforgettable guest experiences, we'd love to meet you.

Apply today and join a team committed to operational excellence, service leadership, and a people-first culture.

LAZ Live is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, disability, age, genetics, veteran status, or any other characteristic protected by federal, state, or local law.

LAZ Live is proud to be an Equal Opportunity Employer and participates in E-Verify.