Service and Support Administrator

Essential Functions

• Provides administrative coordination of supports and services to people with developmental disabilities through collaboration with other service providers and agencies. Helps access all available resources and assists the individual in developing both formal and informal support systems in accordance with what is important “to” and “for” the individual and then incorporates them in the Individual’s Service Plan (ISP).

• Plans, develops, and implements strategies designed to promote positive outcomes for individuals. Writes outcomes and experiences to support an individual’s identified hopes and dreams as part of person-centered planning. ISP Planning must include direct interaction in conjunction with consultation and training of others.

• Assists individuals by identifying, accessing, authorizing, and monitoring the utilization of all available financial resources to fund supports in the most fiscally responsible manner possible and in accordance with all Medicaid and DODD guidelines and rules as well as Board policy.

• Completes all required documentation for needed supports and services, including Medicaid and Medicaid Managed Care programs. Completes regular reviews to ensure that all individuals’ files contain accurate and current information in compliance with all applicable standards and rules.

• Works cooperatively with individuals, families/guardians (as applicable), providers, and other stakeholders to monitor services.

• Demonstrates an applicable understanding of Home & Community Based Waiver services (e.g., Free Choice of Provider, Ohio Bill of Rights for Individuals with Developmental Disabilities, Behavior Support Rule, Employment First, Technology First, Major Unusual Incidents, etc.) as well as all applicable Board policies and procedures.

• Assures individuals are making informed choices and have “free choice of provider” in accordance with all applicable rules.

• Works as an on-call contact for the Board to respond to any emergency (medical or other) type of situations occurring outside of business hours. Employees are responsible to follow the SSA Department’s established on-call schedule and guidelines.

• May be asked to provide training or support to co-workers, individuals, families, and/or providers when they have attended a training or event and the information received would be beneficial to or needed by others.

• Has a working knowledge of DODD Behavior Rule, including procedures for the development of positive and restrictive procedures, Human Rights’ Committee functions and state notification. Provides training and support to provider staff to implement strategies as well as general positive behavior support strategy recommendations. Makes referrals for behavior supports as applicable.

• Ensures that all established timelines are met on a consistent basis (e.g., submission of waiver packets, ISP’s/Monitoring Guides, Productivity Reports, etc.).

• Able to successfully implement or execute information shared through department/team meetings, F.Y.I Friday Newsletters, and any other mode of communication regarding any changes to DODD rules, Board Policy & Procedures, and any other local, state, or federal mandates.

• Monitors, utilization of authorized services. Works to maximize services while maintaining costs. Maintains proficient knowledge of assessment tools and software programs for adequate waiver service planning and budgeting.

• Documents all services in accordance with established Targeted Case Management (TCM) guidelines. Completes all necessary paperwork in an accurate and timely manner, including required elements for waiver administration.

• Participate in Major/Unusual Incidents (MUI/UI) reporting, investigation, and follow-up, including identifying trends and patterns.

• Responsible for completing Annual Ohio/Individual Service Plans (OhioISP) through the utilization of established assessment tools for all individuals assigned to caseload.

• Attend and advocate during school meetings for individuals on assigned caseloads. Obtain a working knowledge of Ohio school’s Individualized Education Program (IEP) and Evaluation Team Report. (ETR).

• Works as part of an interdisciplinary team to support individuals in all aspects of identified life supports and goals. (i.e. Butler County ESC, Children’s Services Board, Family and Children First Councils, Schools, Mental Health Board, Hospitals). Developing plans for individuals moving/transitioning from/through school and into adulthood.

• Understanding of the impact of trauma on an individual’s choices and application of principles that guide a Trauma Responsive agency.

• Regularly travels to various locations throughout the county for the purpose of service planning and monitoring in a safe, efficient, and effective manner in accordance with agency procedures.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.