Senior Account Analyst

Senior Account AnalystAbout the RoleAsurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You’ll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.Key ResponsibilitiesAct as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiativesServe as lead client liaison on critical technical projects, driving deeper Asurion and client integrationSupport the account team on pilot reporting for new growth initiativesPerform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trendsWrite and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-makingBuild and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization toolsLead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teamsParticipate in client-facing calls and meetings to discuss system performance, project status, and technical solutionsCollaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomesLeverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiencyTroubleshoot system behavior and integration points across complex enterprise environmentsManage multiple priorities with persistence and a solutions-oriented mindseyQualificationsRequired:Strong SQL and data analysis skillsExperience with PowerBI (preferred) and Excel3+ years in technical analysis, integration, or program managementStrong communication and project management skillsBachelor’s degree or equivalent experiencePreferred:IT, programming, or software support backgroundIndustry experience (insurance, tech services, etc.)Experience with AI toolsClient-facing or account management experienceKey Success FactorsTechnical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issuesClient Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiencesAdaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environmentCollaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teamsAI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insightsTravel Requirements• Travels: Occasional for meetings or training.• % of Time: Up to 10%.• Overnight Travel: Rare.Job SummaryJob number: ASU0020450Profession: Sales