Manager, Operations

Manager, Operations

Location: Dallas, Texas

Position Summary: Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Essential Duties and Responsibilities:

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Meets all client specified KPI's and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.
• Collaborates with Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time.
• Keeps senior management and client representatives informed of critical issues that affect the operations.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assigns duties to appropriate warehouse staff.
• Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.
• Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
• Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
• Manages high level customer service standards for all functions.
• Supports the development of an annual operating budget.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
• Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).
• Ensures team members are properly trained on any MHE.
• Keeps informed of relevant new technology and make recommendations as applicable.
• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
• Audits warehouse for compliance with safety, security, and quality principles and rules.
• Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Other Duties: Work overtime as dictated by business whether mandatory or voluntary. Performs other duties as assigned.

Supervisory Responsibilities: Manages warehouse operations supervisors & support staff.

Skills & Abilities:

• Education & Experience: Must have a high school diploma or general education degree (GED). Bachelor's degree is preferred. 7 years' experience working in a logistics/distribution/relevant environment. 5 years' experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint). Demonstrated proficiency in knowledge of applicable WMS systems.
• Language Skills: English (reading, writing, verbal). Proficiency in business communication at all levels.
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Core Competencies:

• Leader of Others
• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change
• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving

Physical Demands:

• Occasionally Handling/Fingering, Sitting
• Frequently Bending
• Constantly Walking and Standing
• Ability to Lift/Carry and Push/Pull 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Compensation: The expected base pay range is $104,000 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.