Supply Center Specialist

Supply Center Specialist

Standard (Mon-Fri)

Environmental Conditions: Cold Room/Freezers -22degreesF/-6degrees C, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Objective: As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations.

Serving as the primary point of contact for Thermo Fisher's on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Shift: Mon Fri 9 am 5 pm

Essential Functions

The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher's brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center.
• Complete all required training.
• Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.

Education

Required - High school diploma required

Desirable - Bachelor's degree in Science, but not required

Experience/Attributes

Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.

Organized, attention to detail and ability to work autonomously

Is customer-centric and has ability to quickly pick up customer requirements and respond quickly

Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.

Demonstrate a sense of urgency, contagious optimism and a "can do" demeanor

Is innovative and never satisfied with the status quo

Greet challenges and change as an opportunity

Has courage and confidence to try new things and learn from mistakes.

Encourages, motivates and collaborates with others.

Builds effective partnerships with customers and colleagues Working Conditions

Work hours must be performed during normal business hours to match delivery times and customer hours.

Daily car travel to and from account locations is required. Mileage is reimbursed.

Required to be able to lift up-to 15 lbs. May be required to stand for long periods of time while performing work duties.

Compensation and Benefits

The hourly pay range estimated for this position based in Connecticut is $19.64$29.45.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: