Workplace Exp Coordinator

Workplace Experience Coordinator

The Workplace Experience Coordinator delivers a world-class customer service experience to employees, clients, and visitors within a designated office building. This role serves as the primary point of contact at the front desk, supports daily workplace operations, and helps create a welcoming, efficient, and safe environment. The position is an in-person, office-based assignment in Garden City, NY, providing coverage for an employee on leave for approximately one month, with the possibility of extension.

Responsibilities:

• Serve as the first point of contact for all individuals entering the facility, greeting employees, guests, and visitors with a friendly and professional demeanor.
• Issue visitor and parking passes in accordance with established security protocols and ensure all entry procedures are followed accurately.
• Answer incoming telephone calls in a polished and professional manner, providing information, routing calls, and taking messages as needed.
• Create basic presentations and, when required, speak to groups of varying sizes to share information or updates about workplace services and procedures.
• Arrange and confirm recreational, dining, and business activities on behalf of internal requestors, ensuring all details are accurate and timely.
• Manage janitorial and maintenance work orders by submitting requests, tracking completion, and coordinating with facilities teams to address issues promptly.
• Coordinate and execute workplace services such as mail handling, office supply management, and onboarding support for new employees.
• Acknowledge and respond to inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer servicedriven manner.
• Organize and manage on-site events, including securing event space, coordinating room setup and teardown, and arranging delivery and placement of supplies.
• Follow property-specific security and emergency procedures and promptly notify appropriate parties to help ensure the safety of all individuals in the building.
• Coordinate with external vendors who provide services or goods to the workplace, ensuring their activities align with building procedures and service standards.
• Explain detailed or complex information clearly within the team and follow specific directions provided by leadership.
• Perform clearly defined duties using established methods and detailed task descriptions, relying on existing procedures to solve straightforward problems.
• Collaborate closely with the receptionist and other office staff to support overall front desk operations and client office needs.

Essential Skills:

• High School Diploma or GED.
• Up to 2 years of job-related experience in customer service, front desk, administrative support, or a similar office-based role.
• Ability to follow basic work routines, standards, and established procedures consistently.
• Strong verbal and written communication skills to exchange straightforward information with employees, guests, vendors, and colleagues.
• Working knowledge of Microsoft Office products, including Word, Excel, Outlook, and similar applications.
• Strong organizational skills with an inquisitive mindset and attention to detail.
• Demonstrated ability to provide professional, customer-focused service in a front desk or workplace experience setting.
• Comfort working in a structured environment with clearly defined duties and limited discretion.

Additional Skills & Qualifications:

• Experience in customer service or front desk roles within an office environment.
• Prior experience managing data entry, mailroom tasks, or office supply coordination.
• Familiarity with coordinating events, meetings, or on-site activities.
• Experience working with vendors or facilities teams to manage maintenance or janitorial requests.
• Comfort presenting to or addressing groups of varying sizes.
• Screening clearance in line with standard corporate requirements, as applicable to the role.

Work Environment:

This is a fully in-person role based in an office environment in Garden City, NY. Typical working hours are Monday through Friday, either 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. The position provides coverage for an employee on leave for approximately one month, with the possibility of extension depending on business needs. You will work closely with the receptionist and broader office team to support a professional client office setting. The environment involves regular interaction with employees, visitors, and vendors, and requires adherence to property-specific security and emergency procedures. You will use standard office technologies and tools, including Microsoft Office applications, telephones, and other typical front desk and administrative systems, while operating in a structured, process-driven workplace focused on delivering consistent, high-quality customer service.

Job Type & Location:

This is a Contract position based out of Garden City, NY.

Pay and Benefits:

The pay range for this position is $26.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Garden City, NY.

Application Deadline:

This position is anticipated to close on Aug 7, 2026.