HVAC Service Manager

Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Job Summary: Trane in NYC / LI is hiring for a Building Automation Area Service Manager to join our team. In this role, you will be responsible for providing leadership for all activities including implementation of services contracts, system upgrades, repairs, and lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction. Responsibilities: Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the area. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process, and technical skills to the highest degree possible. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve all processes impacting the customer experience and increase overall customer satisfaction. Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites. Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location. Qualifications: Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience. Minimum of four (4) years’ experience in an industrial sales business setting. Minimum of three (3) years’ experience in managing teams of people, processes, and budgets. Knowledge of HVAC Controls and Building Automation Systems preferred. Knowledge of Salesforce preferred. Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: Annual Base Salary Range or Hourly Base Pay Range: $112,700.00 - $161,280.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr