Collections Coordinator

Job Description

Job Description

About the Role:

The Collections Coordinator plays a critical role in managing and optimizing the accounts receivable process to ensure timely collection of outstanding payments. This position is responsible for maintaining accurate records of customer accounts, communicating effectively with clients to resolve payment issues, and collaborating with internal teams to support financial goals. The Collections Coordinator will analyze account information to identify delinquent accounts and develop strategies to recover funds while maintaining positive customer relationships. This role requires a detail-oriented and organized professional who can handle multiple accounts simultaneously and adapt to changing priorities. Ultimately, the Collections Coordinator contributes to the company’s financial health by minimizing bad debt and improving cash flow.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in finance, business, or related field preferred.
• At least 1-2 years of experience in collections, accounts receivable, or a related financial role.
• Proficiency with Microsoft Office Suite, especially Excel, and experience using accounting or collections software.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers.
• Basic understanding of financial and accounting principles related to collections.

Preferred Qualifications:

• Experience working in a collections role within the United States market.
• Familiarity with relevant laws and regulations governing debt collection practices.
• Knowledge of CRM and ERP systems such as Salesforce or SAP.
• Demonstrated ability to negotiate payment arrangements and resolve disputes effectively.
• Certification in credit and collections (e.g., Certified Credit and Collection Professional) is a plus.

Responsibilities:

• Monitor and manage overdue accounts to ensure timely collection of payments.
• Communicate with customers via phone, email, and written correspondence to resolve billing disputes and negotiate payment plans.
• Maintain accurate and up-to-date records of all collection activities and customer interactions in the company’s financial systems.
• Collaborate with sales, customer service, and finance teams to address account discrepancies and improve collection processes.
• Prepare regular reports on collection status, outstanding balances, and recovery efforts for management review.

Skills:

The Collections Coordinator uses strong communication skills daily to engage with customers and internal teams, ensuring clarity and professionalism in all interactions. Analytical skills are essential for reviewing account data, identifying trends, and prioritizing collection efforts to maximize recovery. Organizational skills enable the coordinator to manage multiple accounts and deadlines efficiently, maintaining detailed records and documentation. Negotiation skills are applied when working with customers to establish payment plans that are mutually agreeable and support the company’s financial objectives. Additionally, proficiency with software tools supports accurate tracking, reporting, and process improvements in the collections workflow.