Functional Analyst

Onsite: Functional Analyst I at Baltimore, Maryland Contract to Hire Role PURPOSE Provides Operations Support by obtaining facts; analysing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers. ESSENTIAL FUNCTIONS 50% Research and improve operations by examining and researching systems problems by obtaining facts, analysing problems/identifying root cause recommending and facilitating resolution. 20% Supports operations systems by providing operating information to customers; answering questions; providing training. 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation, 5% Verifies operations systems by developing testing methods, conducting and documenting tests. 5% Improves operations analysis job knowledge by attending training sessions, reading technical publications. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Business Administration Experience: 2 years experience in (level 2 or above) operational role. PREFERRED QUALIFICATIONS Knowledge, Skills and Abilities (KSAs) Ability to recognize, analyze, and solve a variety of problems., Proficient Highly proficient in Microsoft Office and similar applications., Proficient Organized, detail-oriented while meeting strict deadlines. , Proficient Excellent communication skills both written and verbal., Proficient Demonstrate ability to work independently, Proficient #J-18808-Ljbffr