Lobby Ambassador

Lobby Ambassador – JLL What this job involves: The Lobby Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high‑touch service. In this role you will be the vital connection point between JLL, our service partners and our clients, elevating the standard of service delivery across the workplace. The position embodies our commitment to shaping a brighter way through every client interaction. Day‑to‑day responsibilities: Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting and feedback related to workplace services Act as the main contact for client requests, providing thorough follow‑up to ensure work is properly handed off to internal teams with timely status updates Execute Ambassador services in full compliance with service level agreements, standard processes, professional brand standards and all applicable local laws and regulations Conduct routine walkthroughs and assessments of service delivery to verify compliance with service level agreements and identify improvement opportunities Manage ticket creation, tracking and resolution in the Maximo CMMS system, ensuring accurate documentation and timely closure of service requests Support data collection, analysis and reporting activities to ensure alignment with client goals and objectives Work collaboratively within the account team to deliver integrated Experience Services across all business lines, including Facility Management, Engineering and Projects Coordinate with third‑party vendors and service partners to maximize service delivery quality and efficiency while continually improving performance and exceeding client expectations Required Qualifications: High school diploma or equivalent Minimum 1–2 years of experience in customer service, hospitality, facilities management or a related client‑facing role Excellent interpersonal and communication skills, able to engage professionally with employees, guests and service partners at all levels Strong problem‑solving abilities with a proactive approach to identifying and resolving issues Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and service quality Proficiency in Microsoft Office Suite and ability to learn computerized maintenance management systems such as Maximo Professional demeanor with a genuine passion for hospitality and creating positive workplace experiences Preferred Qualifications: Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management or related field Previous experience working in corporate workplace environments or integrated facility management settings Familiarity with service level agreements (SLAs) and performance metrics in a facilities or hospitality context Experience using Maximo or similar CMMS platforms for work order management and tracking Knowledge of vendor management and coordination with third‑party service providers Experience with Tririga and booking conference rooms Experience engaging with C‑Suite employees in a professional setting Location: IBM Armonk Campus, New York (North Castle or Corporate Headquarters) Work Shift: Monday–Friday, 8:00 AM–5:00 PM, with company holidays off Salary / Compensation: $62,500 to $68,000 per year. This range is an estimate and actual compensation may differ. Benefits: 401(k) plan with matching company contributions Comprehensive medical, dental and vision care Paid parental leave at 100% of salary Paid time off and company holidays Early access to earned wages through Daily Pay Equal Opportunity Employment Statement: Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr