Senior IT Systems & Support Engineer

We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.

We are looking for professionals who provide high-touch personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Key Responsibilities

Microsoft 365 & Google Workspace

• Administer Microsoft 365 and Google Workspace including users licenses policies and third-party SaaS integrations
• Resolve complex email collaboration and file-sharing issues using service health and audit data to catch problems before users do

Identity & Access Management

• Manage identity and access across our cloud platforms including single sign-on MFA conditional access and least-privilege role-based access
• Own secure onboarding role changes and offboarding and troubleshoot authentication federation and app access issues

AI & Automation

• Build automation that eliminates repetitive provisioning reporting and admin work
• Use approved AI tools to speed up troubleshooting and documentation and help shape how we govern their use

Endpoint Management

• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications configuration and compliance policies security baselines and encryption through Intune

Cybersecurity & Compliance

• Maintain security controls across cloud email endpoints and SaaS including data loss prevention retention and alerting
• Investigate alerts and incidents drive remediation and support vulnerability management hardening and audits
• Third-party risk management cybersecurity policy management business continuity and governance

Cloud Networking

• Support the network behind a distributed cloud-first workforce: DNS DHCP VPN Wi-Fi firewalls and secure remote access
• Diagnose connectivity and performance issues between users devices and cloud services and maintain firewall policies and segmentation

Systems Administration & Cloud Operations

• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes upgrades and migrations end to end backed by clear runbooks and documentation

Key Technologies

• Cloud & Productivity : Microsoft 365 (Exchange Online SharePoint Online Teams OneDrive) Google Workspace
• Identity & Access : Microsoft Entra ID Conditional Access Privileged Identity Management (PIM) SSO (SAML OAuth SCIM)
• Endpoint Management : Microsoft Intune Windows Autopilot Windows 11 macOS iOS Windows 365 Cloud PCs Mosyle
• Security & Compliance : CrowdStrike Falcon CrowdStrike Guardian Microsoft Defender for Cloud Apps Mimecast Microsoft Purview
• Automation & AI : Microsoft Copilot OpenAI ChatGPT Anthropic Claude Google Gemini PowerShell Python Microsoft Graph Power Automate REST APIs
• Networking : Cisco Meraki
• IT Operations : ConnectWise RMM and PSA Automox IT Glue
• Infrastructure & Backup : Microsoft Azure CloudAlly
• Collaboration & Business Apps : Slack Zoom and Zoom Phone DocuSign Global Relay PrinterLogic

Benefits

• $100000 - $130000 Targeted 30% Bonus Paid Quarterly
• Best-In-Class Benefits: medical dental vison HSA Dependent Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays
• Paid certifications and exam fees
• Cell phone and internet stipend
• Giving Back: Each quarter HalcyonFT donates to a tech-focused charity
• Monthly regional team events
• Annual all-expenses-paid company-wide Holiday Weekend offsite

Required Experience:

Senior IC