Customer Service Rep I
$37.44kFull-time
WebTPA
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
Key position details:
- In office at 6535 SH-161 S, Irving Texas 75039
- $18.00 per hour + Quarterly Bonus!
- Full time position
- Comprehensive Benefits
- Training Hours: Monday to Friday 8:00am to 4:30pm CST
- Work Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST
What Will You Be Doing:
- Successfully complete a 4 week training program.
- Answer inbound calls from providers and members.
- Provide resolution for questions about benefits, claims and eligibility.
- Document notes of each call to ensure all information is saved.
- Ensure adherence of Customer Service metrics:
• Average monthly After Call Work (AUX) time
• Average monthly hold time
• Average monthly staff time
• Average monthly talk time
• Average monthly quality - Handle call backs and escalations as necessary.
Qualifications:
- 0-1 years related work experience.
- Inbound call center experience in the health insurance industry preferred.
- High school diploma or GED.
- Professional phone voice and etiquette.
- Demonstrated proficiency in Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills are required.
What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
- Medical, dental, vision, life and global travel health insurance
- Life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances.
- 401(k) includes employer contribution match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits options available
- Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
General Physical Demands :
- Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Rep I in Irving, TX vacancy
$790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...SuggestedFull timePart timeRemote workFocus Group Panel
Irving, TX1 day ago$19 - $19.5 per hour
...Bilingual Customer Service Representative (English/Spanish) No college degree: $19.00 - 19.50 per hour Associate's degree Pay: $20.50 - $22.50 per hour Bachelor's degree Pay: $22.00 - $23.50 per hour Are you looking to launch your career with a respected, stable...SuggestedHourly payWeekly payHJG Staffing
Irving, TX1 day ago- ...Customer Service Representative As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining...SuggestedPart timeWork experience placementNight shift
H-E-B
Irving, TX4 days ago $21 per hour
...Customer Solutions Representative (CSR I) Join Our Team at Liquid Environmental Solutions as a Customer Solutions Representative (CSR... ..., dedicated to providing innovative, reliable, and exceptional service to our customers. As a Customer Solutions Representative, you...SuggestedWork at officeLiquid Brand
Irving, TX1 day ago- ...channels, representing the Maison with professionalism and luxury service standards. Build and maintain strong client relationships... ...products and departmental initiatives. Requirements 3-5 years of customer service experience, preferably in luxury retail, with a track record...SuggestedWeekend workAfternoon shift
brobstongroup.com - Jobboard
Irving, TX2 days ago $19 - $21 per hour
...GED equivalent required. Experience: 1+ years of related professional experience with a proven track record in high-level customer service. Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely...Temporary workMonday to FridayFlexible hoursShift workPrideStaff
Irving, TX3 days ago- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
Family Dollar
Irving, TX5 days ago - ...efficient, and trusted—for departments, officers, and the organizations that need them. JOB SUMMARY RollKall is seeking a Tier 2 Customer Support Specialist to join our Customer Support team. This role covers the full scope of Tier 1 work—handling inbound calls, emails...Extra incomeWork at officeLocal area3 days per week
RollKall Technologies Inc
Irving, TX2 days ago - ...Irving, Texas 75062 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged...Weekly payTemporary workPart timeLocal areaFlexible hoursShift workWeekend workWeekday work
Circle K Stores, Inc.
Irving, TX3 days ago $18.5 - $19.5 per hour
...Customer Service Representative Now hiring for a Customer Service Representative Location: Irving, TX Pay Rate: $18.50 – $19.50 per hour Schedule: Flexible between 7:00 AM – 8:00 PM ET, plus occasional Saturdays Talk, Solve, Smile—That's the Job. Looking for Customer...Hourly payWeekly payImmediate startFlexible hoursStaffmark
Irving, TX1 day ago$20 per hour
...Universal Customer Support Representative (Inbound) Compensation Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential... ...support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic...Work at officeWork from homeWeekend workAfternoon shiftJAB Wireless
Irving, TX4 days ago- ...Help us succeed as our next Kelly Services Customer Service Rep to perform daily responsibilities with dedication. Work with your team to maintain efficiency and service quality. Provide excellent interactions with customers and colleagues. Perks include competitive pay...Flexible hours
TradeJobsWorkForce
Arlington, TX5 days ago $18.5 - $23.5 per hour
..., and candidates should be open to any of these positions: * Customer Accounts Representative * Customer Care Representative You... ...Looking For * Bachelor's degree required * 1+ year of customer service experience (call center experience a plus) * Excellent...Contract workTemporary workAfternoon shiftTEKsystems
Irving, TX3 days ago- ...Customer Service Advisor As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services...Hourly payWeekly payFlexible hoursAfternoon shift
Valvoline Instant Oil Change
Irving, TX5 days ago $12 per hour
...Starting hiring pay at: $12.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking...Hourly payTemporary workCasual workImmediate startAll shiftsFlexible hoursShift workRaising Cane's
Irving, TX4 days ago- ...Customer Service Advisor At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people...Work experience placement
Briggs Equipment
Irving, TX1 day ago - ...Planet-recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls....Temporary workWork at office
Planet Home Lending
Irving, TX5 days ago - ...Customer Service Representative A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products...Full timeTemporary workFor contractorsWork at office
Sonepar Group
Irving, TX1 day ago - Dallas, TX Order: 518705 Order Type : Temp Answering phone calls and emails. This candidate needs to be proficient in MS office, email, word, data entry etc. This candidate also needs to be bilingual in English and Spanish.Temporary work
Staff Force
Dallas, TX5 days ago - ...Customer Service Representative Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in...Temporary workWork experience placement
Trescal
Irving, TX4 days ago $20 per hour
...Req ID: BSWHJP00005614 Job Title: CSC Customer Service Rep II Pay Rate Range: $20/hour Temp to Perm: Temp w/ possible perm Length of Assignment: 6 months Work Location: Dallas, TX Work Schedule: Mon-Fri 830a-5p Parking Included: Parking Garage...Permanent employmentTemporary workWork at officeImmediate startRemote workAA2IT
Dallas, TX5 days ago- ...Description Astura's Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from "onboarding" and approval to the process of sales...Casual workWork at officeMonday to Friday
Socket
Irving, TX4 days ago - ...but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off. Position Summary The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between...Full timeWork at officeLocal areaShift workWeekend workDay shiftWeekday work
Darling International
Irving, TX3 days ago - ...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...Start working todayLocal areaRemote work
U-Haul
Irving, TX1 day ago $16 per hour
...talent to fuel our mission: to protect, repair, and improve our customers' greatest asset their home. But what makes us a great place... ...and promoted from within. This isn't your typical customer service role. If you're looking for a position where you simply answer...Base plus commissionFull timeWork at officeWeekend workGroundworks
Irving, TX5 days ago$14 - $15 per hour
...Title: Customer Service Representative Job Description: Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job successfully and safely, an individual must...Hourly payMonday to FridayShift workJobiqo
Irving, TX4 days ago- ...Customer Service Representative Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers....Temporary workLocal area
Security Finance
Irving, TX3 days ago - ...Customer Service Representative This job is located at 1701 W. Irving Blvd., Irving, TX 75061 PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The "P" comes first,...Local areaFlexible hoursAfternoon shiftEarly shift
PLS
Irving, TX3 days ago - ...responsible for handling the most urgent, complex, and sensitive customer and regulatory agency interactions on behalf of client Senior... ...Three or more years of relevant work experience in a Customer Service organization. Experience in resolving complaints and minimizing...Work experience placementWork from homeHome office
TriOptus LLC
Dallas, TX3 days ago $15 per hour
...annually through our pay technology platforms, technology-enabled services, and trusted client partnerships. Our team of 2,300+... ...highly desirable Primarily responsible for providing direct customer service, support analysis and issue resolution. This role will...Minimum wageTemporary workLocal areaFlexible hoursCSC ServiceWorks
Coppell, TX2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Rep I. Be the first to apply!
Related searches
- inbound call center customer service representative Irving, TX
- work from home customer service advisor Irving, TX
- card services representative Irving, TX
- customer relations specialist Irving, TX
- customer service associate Irving, TX
- e-commerce customer service representative Irving, TX
- customer service representative remote Irving, TX
- client service representative Irving, TX
- full time customer service associate Irving, TX
- customer service expert Irving, TX