Call Center Salesforce Agentforce Implementation Engineer
ITCON Services
Salesforce Agentforce Implementation Engineer
We are seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents within complex, high-volume contact center environments. Operating within a CMMI Level III and ISO-certified framework, you will architect and deploy autonomous AI solutions that seamlessly integrate with our existing omnichannel platforms, including Genesys Cloud and ServiceNow. This role is critical to our mission of modernizing legacy systems, elevating the customer experience, and ensuring strict regulatory fidelity across all cloud workflows. We advocate for workforce excellence; therefore, this is a permanent, full-time position with comprehensive benefits to support the stability required for high-stress, operational modernization efforts.
Agentforce Architecture & Configuration: Design, build, and deploy custom Agentforce AI agents. Leverage Salesforce Data Cloud, Prompt Builder, and Copilot to automate complex Tier 1 and Tier 2 inquiries, reducing average handle times and improving first-contact resolution.
Omnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey.
Regulatory Fidelity & Security: Ensure all AI implementations and data models adhere strictly to government policies, data privacy regulations, and Zero Trust Architecture principles. Support ongoing organizational compliance objectives, including alignment with CMMC Level 2 standards.
DevSecOps & Cloud Modernization: Participate in agile sprints and DevSecOps pipelines to drive continuous delivery. Author clear technical narratives, process flows, and architectural documentation for system migrations.
Continuous Optimization: Monitor agent performance, refine AI reasoning triggers, and adjust guardrails to ensure responses are accurate, empathetic, and perfectly aligned with operational scripts and policies.
Problem Solving: Exceptional ability to translate complex business rules and regulatory requirements into autonomous AI guardrails and instructions.
Minimum requirements Education: Bachelor's degree in Business Administration, Management, IT, or related field preferred
Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Certifications (preferred): Salesforce AI Specialist, Salesforce Platform Developer I/II, and/or Data Cloud Consultant.
Technical Proficiency: Deep understanding of Apex, Lightning Web Components (LWC), REST/SOAP APIs, and multi-channel system architecture.
Industry Knowledge: Proven background in modernizing enterprise or federal government contact centers. Familiarity with navigating strict compliance environments (e.g., FedRAMP High-aligned architecture).
$110k - $150k
...Lead Business Analyst Salesforce FSC & Agentforce Job Location: McLean, VA– 22102 / Milford, OH–... ...Channel, Chat/Messaging, or Contact Center integrations Experience supporting... ...for Financial Services Cloud (FSC) implementations across Lending / Mortgage / Member Services...ImplementationSalesforceFull time$123.1k - $186.3k
...Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM,... ...agentic era? You're in the right place! Agentforce is the future of AI, and you are the future... ...leading at least two full-lifecycle implementations of enterprise Customer Data Platforms...ImplementationSalesforceWork experience placementWork at officeRemote workFlexible hours3 days per week$100k - $160k
...Steampunk is the explosive collision of human-centered design and traditional government... ..., integration, documentation, and implementation advice on moderately complex problems that... ...integration experience with RDMS systems, SAP, Salesforce, SharePoint, NoSQL data sources and...ImplementationSalesforceFor contractors$150k - $180k
...explosive collision of human-centered design and traditional... ...integration interfaces and implementations Create and provide technical... ...approaches. (Microsoft, AWS, Salesforce, etc.) Document as-is state... ...more junior team members Engineer and implement solutions and...ImplementationSalesforceFor contractors$70 - $73 per hour
...COTS Implementation Engineer Location: Falls Church, Virginia (Remote) Employment Type: Contract Role Overview We are seeking... ...Experience supporting enterprise COTS platforms such as Salesforce, SAP, Oracle Applications, Workday, or Microsoft Dynamics....ImplementationSalesforceContract workRemote work$150k - $180k
...explosive collision of human-centered design and traditional... ...understanding business requirements and implementing complex integrations for... ...approaches (Microsoft, AWS, Salesforce, etc.). Document the as‑is... ...more junior team members. Engineer and implement solutions and...ImplementationSalesforceFor contractors$97.76k - $137.53k
...are seeking an experienced Appian Test Engineering Lead to support the development of... ...strategic role in the overall design and implementation of the quality assurance program.... ...platforms (Appian, Outsystems, Pega, Salesforce, etc.) Experience with User Acceptance...ImplementationSalesforceLocal areaImmediate startRemote workFlexible hours- ...Customer Care Specialist - State Implementation Ampcus Inc. is a certified global provider... ...be utilizing CB systems (most like salesforce CRM). Most ideal if the person has education... ...communication skills ~ High volume call center ~ K-12 educational technology,...ImplementationSalesforceWork experience placementWork at officeRemote workFlexible hours
- ...QA Analyst / Test Engineer DMI is seeking a highly motivated and detail-oriented QA... ...support enterprise-level web-based and Salesforce applications, including Grants Management... ...to support solution development and implementation. Test Planning & Execution Develop...ImplementationSalesforceWork experience placementWork at officeRemote work
$150k - $225k
...Solutions Architecture & Sales Engineering - Salesforce Aleut Federal is seeking a senior, market-facing technical leader specializing... ...who can design mission-facing platforms, lead enterprise implementations, and translate platform capabilities into measurable operational...ImplementationSalesforceTemporary workLocal area$105.79k - $141.05k
...Strategy Lead architectural strategy, implementation, and ongoing optimization of Adobe CDP... ...cross-functional support across other engineers and technical resources using AEP and AEM... ...Oversee integration of Adobe CDP with Salesforce, Customer Journey Analytics, Adobe...ImplementationSalesforceFull timeTemporary workRemote work- ...staff Project Manager for Salesforce initiatives including CRM... ...Management product teamcomposed of engineers, admins, analysts and... ...configuration or implementation Position: Salesforce Scrum... ...environments is required, and Agentforce experience is highly preferred...ImplementationSalesforceRemote workShift work
- Salesforce, located in McLean, Virginia, is seeking a dedicated Success Architect to optimize Agentforce and Data Cloud solutions. Candidates must be fluent in Portuguese and have... ...track record in customer data platform implementations. Responsibilities include engaging...ImplementationSalesforce
$110k - $140k
...Job Description Job Role: Sr. Salesforce Developer Job Location: McLean, VA-... ...a strong focus on enterprise-scale implementations. • Proven hands-on experience with... ...resolutions. • Experience working on agentforce agents is a plus • Experience working...ImplementationSalesforceFull time- ...Salesforce Developer At Leidos, we deliver innovative solutions... ...The Mission Driver Enablement Center (MDEC) is seeking an... ...prototypes/MVPs and production-grade implementations aligned to project... ...Experience with Einstein / Agentforce capabilities Web development...ImplementationSalesforcePermanent employment
- ...Title: Salesforce Lead Developer Location: McLean, VA- ONSITE Duration: 6-... ...Role Descriptions: Design| develop| and implement scalable and high-quality solutions on... ...timely resolutions.Experience working on agentforce agents is a plusExperience working on...ImplementationSalesforceContract work
$85k - $160k
...As a Steampunk Salesforce Developer , you will... ...elements of a Salesforce implementation using Salesforce... ...environment (conference calls, Skype, face-to-face)... ...Solutions, OmniStudio, or Agentforce to support complex... .... Through our Human-Centered delivery methodology...ImplementationSalesforce$120k - $190k
...Steampunk Senior Salesforce Application Developer... ...elements of a Salesforce implementation using Salesforce declarative... ..., OmniStudio, or Agentforce to support complex... ...environment (conference calls, Teams, face-to-face)... .... Through our Human-Centered delivery methodology,...ImplementationSalesforceWork experience placement- ...Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM,... ...agentic era? You're in the right place! Agentforce is the future of AI, and you are the future... ...a pivotal role in both presales and implementation, shaping, scoping, and solutioning...ImplementationSalesforceWork experience placement
- About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success... ...all. Responsibilities Be a trusted Agentforce + Data Cloud subject‑matter expert for... ...leading at least two full‑lifecycle implementations of enterprise Customer Data Platforms...ImplementationSalesforceWork experience placementRemote work
$148.19k - $231.98k
...Job Details About Salesforce Salesforce is the... ...in the right place! Agentforce is the future of AI,... ...and AI architectures centered on Salesforce D360 and... ...intersection of data engineering, platform architecture... ..., reference implementations) to de-risk complex deals...ImplementationSalesforce$107.9k - $195.05k
...The Mission Driver Enablement Center (MDEC) is seeking a Senior Salesforce Developer / Technical Lead to drive... ...leadership, focusing on architecting and implementing scalable Salesforce solutions... ...) Experience with Einstein / Agentforce capabilities and AI-driven...ImplementationSalesforceLocal areaImmediate startRemote work$149k - $248k
...: Serve as a strategic advisor and Salesforce product and platform expert to the company... ...a pivotal role in both presales and implementation, shaping, scoping, and solutioning... ...experience with Public Sector Solutions ("Agentforce Public Sector") Hands-on experience...ImplementationSalesforceTemporary workFlexible hours- ...Consultancy Services is seeking an experienced Lead Business Analyst in McLean, Virginia, with strong expertise in Salesforce Financial Services Cloud and Agentforce. This role involves leading requirements definition and solution delivery for member-facing initiatives...Salesforce
$148.5k - $223.9k
...efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM,... ...era? You're in the right place! Agentforce is the future of AI, and you are... ...family through the best implementation of Salesforce on the planet. We value...ImplementationSalesforceWork experience placementLocal area$148.5k - $223.9k
...PubSec Sr. Salesforce Software Engineer (SMTS) Salesforce Digital Enterprise Technology (DET) is... ...components optimized for external users Implement and maintain secure guest and... ...DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack ~3+ years experience...ImplementationSalesforce$113.33k - $210.91k
...Sales Job Details About Salesforce Salesforce is the #1... ...You're in the right place! Agentforce is the future of AI, and you... ...Federal Public Sector Solution Engineering (SE) team, where your... ...architecture (pre-sales, consulting, implementation) with increasing scope/...ImplementationSalesforce- ...Overview: Role Description - Salesforce Data Cloud Lead Lead end-to-end solution delivery for Salesforce Data Cloud implementations, from: Discovery and impact analysis Architecture and design Deployment and go-live Post-go-live support...ImplementationSalesforce
- ...through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.... ...era? You’re in the right place! Agentforce is the future of AI, and you are the future... ...and operational priorities• Define and implement scalable delivery operating models, including...ImplementationSalesforceLocal area
- ...Business Analyst and Functional Consultant Skills: Digital : Salesforce Administration and Functional Design~Salesforce AI~Project... ...and QA teams to ensure requirements are fully understood and implemented as intended Support backlog grooming| sprint planning| and...ImplementationSalesforce
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Salesforce Agentforce Implementation Engineer. Be the first to apply!
- salesforce business analyst - remote Vienna, VA
- salesforce Vienna, VA
- implementation engineer Vienna, VA
- senior implementation engineer Vienna, VA
- network implementation engineer Vienna, VA
- call center workforce analyst Vienna, VA
- call center associate Vienna, VA
- director call center Vienna, VA
- call center rn Vienna, VA
- contact center engineer Vienna, VA


