Lead Business Analyst - Salesforce FSC & Agentforce
Tata Consultancy Services
8+ years of experience as a Business Analyst, with at least 3–4 years in a Lead BA role Strong hands‑on experience with: Salesforce Service Cloud and agent workflows Deep understanding of financial services / lending / mortgage business processes Proven experience working in Agile / Scrum environments Strong documentation skills (BRDs, user stories, process maps, use cases) Excellent stakeholder management and communication skills Nice to Have: Experience with AI‑enabled service models , chatbots, or intelligent case routing Exposure to Salesforce Omni‑Channel, Chat/Messaging, or Contact Center integrations Salesforce certifications (FSC Accredited Professional, BA / Admin / Service Cloud preferred) Lead end‑to‑end business analysis activities for Salesforce‑based initiatives, including discovery, requirements elicitation, and solution alignment Act as the primary BA lead for Financial Services Cloud (FSC) implementations across Lending / Mortgage / Member Services Define and document business requirements, user stories, process flows, and acceptance criteria aligned to Agentforce‑enabled service models Collaborate with product owners, architects, and development teams to translate business needs into scalable Salesforce solutions Drive adoption and optimization of Agentforce capabilities for AI‑assisted agent workflows, case handling, member interactions, and productivity improvements Work closely with UX, Salesforce developers, and integration teams to ensure seamless end‑to‑end experiences Support release planning, sprint execution, UAT coordination, and stakeholder sign‑offs Identify gaps, risks, and improvement opportunities and proactively recommend automation and AI‑driven enhancements Act as a trusted advisor to business stakeholders and provide thought leadership on Salesforce and AI‑enabled service transformation We are seeking an experienced Lead Business Analyst with strong expertise in Salesforce Financial Services Cloud (FSC) and Agentforce to lead requirements definition, solution shaping, and delivery execution for member‑facing initiatives. The role will bridge business, operations, and technology teams to drive digital transformation across Lending and Financial Services domains. #J-18808-Ljbffr Tata Consultancy Services
- Tata Consultancy Services is seeking an experienced Lead Business Analyst in McLean, Virginia, with strong expertise in Salesforce Financial Services Cloud and Agentforce. This role involves leading requirements definition and solution delivery for member-facing initiatives...Salesforce
$120k - $150k
Tata Consultancy Services is hiring a Business Analyst in McLean, Virginia. Candidates should have over 8 years’ experience, with 3-4 years in a lead role. Strong proficiency in Salesforce Service Cloud and Financial Services Cloud is essential. Key responsibilities include...Salesforce$145k - $160k
Roles and Responsibilities This Lead Salesforce Business Analyst will work to help analyze, define, and document requirements to translate customer needs into Salesforce technology solutions. Southpoint is looking for self-motivated individuals who enjoy problem-solving...SalesforceContract workWork experience placementWork at officeFlexible hours$123.2k - $146k
...communicate and exchange data across different systems and devices. Summary: Goldbelt Apex is seeking experienced Lead Business Analysts to provide leadership and hands-on oversight for embedded teams in a complex federal data governance initiative. Each Lead...SuggestedContract workRemote workGoldbelt Apex, LLC
Falls Church, VA6 days ago$80k - $150k
Steampunk is seeking a Salesforce Functional Analyst in McLean, Virginia. In this role, you will work to translate business requirements into solutions leveraging Salesforce. Key responsibilities include administration of Salesforce, working with product owners to develop...Salesforce- An established industry player is seeking a skilled Business Analyst to bridge the gap between customers and development teams using Agile methodologies. In this dynamic role, you'll lead the collection and management of user needs, define project scopes, and ensure timely...Salesforce
$115k - $170k
Steampunk in McLean, Virginia, is looking for a Senior Salesforce Functional Analyst. You will collaborate with technical teams to design and implement Salesforce solutions and ensure high-quality delivery through testing and code reviews. The ideal candidate will have...Salesforce- ...Salesforce Agentforce Implementation Engineer We are seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents within complex, high... ...ability to translate complex business rules and regulatory requirements...SalesforcePermanent employmentFull time
ITCON Services
Vienna, VA3 days ago - Overview As a Business Analyst , you’ll be asked to serve as the liaison between our customer and... ...development methodology. Contributions Lead the collection, capture, and management... ...and deep technical background in Salesforce.com Ability to work on multiple tasks and...Salesforce
$80k - $110k
Description Position Summary CBRE GDS is seeking a Business Operations Lead Analyst to lead BD operations, analytics and bid response support across... ...Responsibilities Manage end-to-end BD operations using Salesforce to develop ad-hoc, weekly, and monthly metrics reporting...SalesforceFull timeTemporary workImmediate startWorldwide- Salesforce, Inc. is hiring a Principal Insider Threat Analyst in McLean, Virginia. This role demands an expert to evolve their Insider Threat Program by combining investigative expertise with strategic vision. Candidates should have extensive experience in cybersecurity...Salesforce
- A global technology consulting firm based in McLean, VA, is seeking a passionate Salesforce trainer to empower users in achieving their business goals. In this role, you will be responsible for delivering hands-on training, creating resources, and promoting best practices...Salesforce
$80k - $150k
Overview As a Steampunk Salesforce Functional Analyst , you will work with Technical/Solutions Architects and Developers to translate business requirements into well‑architected solutions that... ...project using Agile. Experience leading grooming sessions, developing the...Salesforce- ...POSITION SUMMARY The Senior Salesforce Business Systems Analyst & Administrator supports and evolves APA... ...within Salesforce, including Agentforce agents and intelligent automation. The... ...analyst and, when appropriate, project lead for Salesforce initiatives, including...Salesforce
American Psychiatric Association
Washington DC3 days ago $175k - $220k
Steampunk is looking for a Salesforce Technical Architect in McLean, Virginia to lead innovative implementations using Salesforce. The role involves crafting solutions... ...$220,000, with a focus on continuous development and support for business clients. #J-18808-Ljbffr SteampunkSalesforce- ...several Fortune 1000 companies, enabling them to generate business value from data. Our consultants bring deep expertise in... ...firms, including Forrester and Gartner. We are seeking a Lead Business Systems Analyst. This role requires a strong blend of business analysis,...Local area
$75k - $140k
Overview As a Business Analyst/QA Tester you will lead the collection, capture, and management of mission user needs from prioritization, concept development... ...product teams. Handle administrative functions in Salesforce applications including maintenance of user accounts,...Salesforce- ...Role: Business Analyst and Functional Consultant Skills: Digital : Salesforce Administration and Functional Design~Salesforce AI~Project Management Experience Required... ...: 10 & Above Role Descriptions: Lead requirements gathering workshops and...Salesforce
Diverse Lynx
McLean, VA21 hours ago - ...Salesforce Developer 10+ years of Salesforce development experience... ...with at least 5+ years in a lead developer role. Mandatory hands... ...with Salesforce AI, AgentForce, and Einstein AI-driven solutions... ...Salesforce Financial Services Cloud (FSC), Experience Cloud, and Data...Salesforce
TechDigital Corporation
Vienna, VA13 days ago - ...experience, with at least 15+ years in Salesforce architecture. Mandatory hands-on Salesforce... ...). Experience with Salesforce AI, AgentForce, and Einstein AI-driven solutions. Expertise... ...in Salesforce Financial Services Cloud (FSC), Experience Cloud, and Data Cloud. Good...Salesforce
Omni Inclusive
Vienna, VA3 days ago - ...Account Executive Salesforce is the #1 AI CRM, where humans with agents... ...are passionate about bettering business and the world through AI,... ...-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are...Salesforce
- A leading IT services provider based in Washington, DC is seeking a Salesforce Agentforce Specialist to optimize Salesforce tools for a government contact center. This role involves configuring Agentforce features, enhancing AI-driven support capabilities, and collaborating...Salesforce
$100k - $150k
...Steampunk is looking for an experienced Business Analyst / Scrum Master with an appetite for... ...opportunities as you serve as the team lead for a major mission system. Who We Are... ...CSM, PSM, and/or SAFe certification Salesforce experience About steampunk Steampunk relies...SalesforceFor contractorsImmediate start- ...Job Description The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical... ...Tech & Digital Strategy department, with a particular focus on Salesforce platform initiatives and CRM-driven process improvement....SalesforceWork experience placement
The HR Source
Washington DC3 days ago - ...as MSOffice and SQL. ~ Skilled in documentation writing of business requirements, release notes, user guides. ~ Skilled in the... ...~5 plus years' experience ~ Preferred skills (but not required) ~ System analysis and development skills in Salesforce...Salesforce
3B Staffing LLC
Reston, VA3 days ago $98k - $163k
...Ability to Obtain Secret What You Will Do: This Business Operations and Data Analyst will partner closely with national security clients and... ...data and AI enabled tools (SQL, Tableau, PowerApps, Salesforce CRM, etc.) to support account operations, organize information...SalesforceTemporary workFlexible hoursGuidehouse
McLean, VA2 days ago- ...Team Lead Business Development Representative Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop... ...process. Leverage AI-driven tools and CRM systems (e.g., Salesforce, HubSpot, ZoomInfo) to optimize prospecting efforts and...Salesforce
Revalize
Reston, VA4 days ago - ...As the Salesforce ecosystem accelerates toward the agentic enterprise era — with Agentforce, Data Cloud, and AI-native workflows reshaping how... ...growth across the portfolio Lead discovery and solutioning... ...engagement lead. Translate complex business challenges into compelling,...SalesforceTemporary workRemote workFlexible hoursShift work
EPAM Systems Inc
McLean, VA1 day ago - ...Salesforce - Sr. Business Analyst We've provided services for Home Buyers and Home Owners. A National Mortgage Agency since 1970. Job Description... ...design of the application solution on Salesforce.com. Leads Discovery Workshops with key stakeholders to understand...SalesforceLocal areaRelocation
R & R Staffing , Inc.
McLean, VA3 days ago - ...Salesforce Business Development Representative Salesforce is the #1 AI CRM, where humans with agents drive customer... ...Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of...Salesforce
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Business Analyst - Salesforce FSC & Agentforce. Be the first to apply!
- business development analyst Mc Lean, VA
- business analyst Mc Lean, VA
- software asset management analyst Mc Lean, VA
- records management analyst Mc Lean, VA
- business strategy analyst Mc Lean, VA
- analytics business analyst Mc Lean, VA
- senior business development analyst Mc Lean, VA
- senior business analyst contract Mc Lean, VA
- remote senior business analyst Mc Lean, VA
- agile business analyst Mc Lean, VA