CUSTOMER SERVICE REP

Summary: Pay: $24/hr Work Mode: Remote - must live in California The ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need. Responsibilities: Respond to dental customer requests via telephone or email, providing excellent service to the company’s customers who have insurance products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills. Requirements: New hires must reside in the state of California. High School Diploma or GED equivalent. Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible. Minimum 1 year of experience in a remote call center customer service role. Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer. Preferred Skills: Minimum 2 years call center or customer service representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently). Experience in handling dental or other types of insurance products. Prior experience in a dental office. Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company. Previous experience with Salesforce is a plus. Axelon