Housekeeping Supervisor

Housekeeping Supervisor

The Housekeeping Supervisor establishes and maintains the standard for the guest's room experience during their visit to the hotel. As the leader of Housekeeping, you will oversee departmental planning, building a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your presence should be as regular on the floors as it is in the office to ensure innovative guest experiences. The Housekeeping Supervisor reports to the Director of Rooms, working together on how to deliver remarkable service throughout all aspects of the department, including Guest Services. It is critical the person in this position possesses a diverse knowledge of the Rooms Division and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel.

You lead the team through your collaborative approach—you understand that the ability to act as a soldier is as critical as being a general.

Responsibilities include:

• Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
• Actively participate in the interviewing, hiring, training, scheduling, coaching, and motivating associates to create an environment that nurtures ideas and develops future talent for succession planning
• Ensure a sense of belonging for associates by upholding the company's values and guidelines for a Respectful Workplace, Diverse, Equitable, and Inclusive environment, behaviors outlined within the Manager Code of Conduct, and Work Rules outlined in the Associate Handbook
• Role model the company's open-door policy and employee engagement practices, which makes the hotel a great place to work; demonstrate a positive work ethic and environment; consistently guide and monitor business ethics and good business practice; and perform other job-related duties as requested
• Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism. Encourage your team to find creative solutions in order accommodate guest requests whenever possible
• Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel
• Work directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships
• Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests' needs
• Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
• Act as a key partner with the Director of Rooms and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the department
• Foster open lines of communication within the department by facilitating daily line ups, weekly Rooms leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department's key priorities
• Coach and mentor your team on development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• Champion departmental and hotel wide initiatives and best practices (e.g., Perfect Room and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
• Maintain regular communication with the Director of Rooms to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer

Qualifications include:

• Proficiency of the English language in reading, writing, and verbal communication, Spanish or Creole language skills are a plus
• Housekeeping leadership experience preferred.
• Adaptable interpersonal communication skills to address all employee levels of the hotel
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
• May be required to work varying schedules that includes days, nights, weekends, and holidays

Leadership qualities include:

• Offer direct support for your team through one-on-one coaching, counseling, gentle correction, and constructive feedback
• Collaborate effectively with all departments in the hotel including Sales, Banquets & Catering, Engineering, Food & Beverage, and Culinary to provide an exemplary guest experience; be comfortable in debating ideas before implementing a decision that will impact operations property-wide, as we do not work in silos
• Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
• Highly analytical in thought and recommendations, with the ability to express a point of view in respectful manner
• Engages others in general conversation tactics to build rapport quickly, with the ability to lead and adapt communication and presentation tactics to engage a wide range of audiences and stakeholders
• Approaches fact finding and discovery missions as a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed
• Can influence others to effectively drive results and take direction in order to execute on strategy through tactical methods; is comfortable prioritizing their work and that of others
• Prioritizes and organizes their own work when necessary by working flexible or extended hours to accommodate increased workload; can flex to the needs of an opening hotel and short-notice situations

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.