IT Service Desk Analyst I

Overview At Solis Mammography , our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. IT Service Desk Analyst I Working location: Hybrid in Addison, TX Work Hours: Monday-Friday 9am-6PM, with rotating Saturdays & Sundays on-call from 7am-12pm. Department Highlights Career Development: Opportunities for career advancement, with pathways to roles in network administration, cybersecurity, and IT management Work-Life Balance: Flexible scheduling allows a hybrid in-office/work from home environment. Innovative Culture: An environment that encourages innovation in process and creative problem solving, allowing team members to contribute ideas and improvements. Qualifications 1 year of experience in the following skills: Basic troubleshooting of computer hardware and software Basic knowledge of network and server technology Supporting in an environment that utilizes Windows 10 and IOS Supporting Microsoft Office suites, including Office 2016 and/or Office 365 Basic troubleshooting of printers (installation/mapping, connectivity) User management with applications such as Active Directory, Multi-Factor Authenticators, etc. Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.) ITSM Ticket tracking system experience Strong communication and interpersonal skills Aptitude for high productivity and efficiency Prior experience in a Healthcare technical environment preferred Prior experience supporting clinical applications (e.g., PACS, RIS, MRS) Mac hardware and macOS support experience Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred College degree preferred ITIL training and/or experience Responsibilities Provides as-needed hands-on hardware equipment setup and shipping support. Understands, promotes, and demonstrates the Solis Way Keeping informed of advancements in IT. Collaborating with all departments to ensure that IT needs are met. Making recommendations to optimize IT performance and to prevent future problems. Log incidents and service requests and maintains relevant records. Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance. Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office Recognizes incident trends and data anomalies to escalate possible critical incidents or problem Benefits A Great Place to Work for the fourth year in a row! Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits. #J-18808-Ljbffr Solis Mammography