Vice President, Operations

Pharmacy Operations Transformation LeaderOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Pharmacy Operations Transformation Leader is the key architect of the future Pharmacy operating model, driving pharmacy-wide innovation, transformation, and cross-functional collaboration. This leader will be responsible for identifying, designing, and scaling transformational capabilities that improve patient, client, provider, and employee experiences while advancing operational excellence across the pharmacy ecosystem.A critical priority for this role is leading the vision, strategy, and execution of the Pharmacy AI-Native Platform of the Future-a next-generation operating platform that leverages artificial intelligence, automation, digital workflows, and advanced analytics to reimagine how pharmacy care is delivered at scale.The ideal candidate combines operational expertise, strategic thinking, technology acumen, and change leadership to partner closely with operations, product, capabilities, technology, digital, and analytics teams to accelerate innovation and business outcomes.You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:Lead strategic transformation initiatives across Pharmacy operations, driving modernization of processes, operating models, and capabilitiesIdentify and prioritize opportunities to improve quality, cost, speed, scalability, and customer experience through innovation and technologyDevelop and execute multi-year transformation roadmaps aligned to enterprise, business and tech strategiesEstablish governance, performance metrics, and value realization frameworks to ensure sustainable outcomesAI-Native Pharmacy Platform StrategyLead the design and development of the Pharmacy AI-Native Platform vision, strategy, and roadmapPartner with business, technology, digital and capability teams to define future-state workflows powered by AI, automation, machine learning, predictive analytics, and digital agentsDrive adoption of emerging technologies that enhance clinical, operational, fulfillment, service, and patient engagement capabilitiesTranslate business needs into scalable platform requirements, prioritize transformation investment priorities and ensure alignment between strategic objectives and technology investmentsChampion the use of AI to create intelligent, proactive, and highly personalized pharmacy experiencesCross-Functional CollaborationServe as a key liaison across Operations, Technology, Product, Capabilities, Digital, Clinical, and Analytics organizationsRapidly build strong partnerships to align priorities, accelerate execution, and remove barriers to transformationFacilitate OptumRx & Pharmacy executive discussions and influence decisions across complex stakeholder groupsLead highly matrixed teams and working groups responsible for delivering enterprise initiativesInnovation & Continuous ImprovementCreate a culture of innovation by identifying emerging trends, technologies, and best practices applicable to pharmacy operationsEvaluate new capabilities, strategic partnerships, and pilot opportunities that support operational transformationPromote experimentation, rapid prototyping, and agile delivery methodologiesDrive continuous improvement initiatives that improve operational performance and employee experienceChange Leadership & AdoptionDevelop comprehensive change management strategies that ensure successful implementation and adoption of transformational initiativesCommunicate vision, progress, and business impact to various executive leaders and key stakeholdersBuild organizational capabilities and leadership alignment necessary to sustain long-term transformationYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:10+ years of progressive leadership experience in operations, transformation, strategy, consulting, technology, or healthcareProven track record leading large-scale transformation initiativesThrives within a highly matrixed environments and partnering closely with technology, product, and business teams to deliver complex initiativesStrong executive presence with demonstrated ability to influence senior leadership and drive organizational changeExperience building business cases, operating models, and strategic roadmapsKnowledge of artificial intelligence, automation, machine learning, digital platforms, and emerging healthcare technologiesAbility to travel up to 25%Preferred Qualifications:Advanced degree (MBA, PharmD, MHA, MS, or equivalent)Experience within pharmacy, healthcare, PBM, health services, or highly regulated industriesBackground in agile delivery, innovation management, and human-centered designPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $200,400 to $343,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.