Product Operations Specialist

ABOUT THIS POSITION We are looking for a detail-obsessed Product Operations Specialist to help keep our course launch process running smoothly, our existing courses in compliance, and our catalog well maintained. You’ll be the person triaging bugs, chasing them down to resolution, and making sure the right team knows about any follow ups, recurring issues, and emerging trends. If you enjoy operational puzzles, improving workflows, and collaborating across teams to keep things running smoothly, this is the role for you. Our ideal candidate is a methodical troubleshooter who loves clear processes, is comfortable when ownership of a problem isn’t obvious yet, and takes pride in getting the details exactly right.

Reporting to the Sr Manager, Automation, you’ll partner closely with Customer Experience, Learning Experience, Regulatory, and Product to keep our products and courses healthy. WHAT YOU’LL DO - Resolve day-to-day operational issues and regulatory requests across our product portfolio, applying established processes and using judgment to determine the right course of action, escalating when needed - Intake and triage incoming bugs and requests from stakeholders, scoping them clearly for Product/Engineering, getting clarity on priority and estimated resolution time, and following up with the relevant stakeholders to keep them in the loop - Build expertise in our products and processes so cross-functional partners know they can rely on you for day-to-day operational questions - Support the launch of new courses and products, including proprietary LMS configuration tasks configuration tasks and related requests - Partner with the Regulatory team on course requirements and updates, making the updates you can directly and routing anything that needs Development or Product Management support - Keep the existing course catalog healthy through ongoing content and configuration maintenance, making sure updates land accurately across every affected course - Monitor product and course metrics, investigating unexpected trends, summarizing findings, and partnering with stakeholders to determine next steps - Spot repetitive tasks in your own workflows and automate them using AI tools like Claude Code or Codex, building on existing team repos and tools already in production WHAT YOU’LL NEED - 2+ years experience in product operations, program/project coordination, support, or a similar analytical role - Exceptional attention to detail and strong follow-through; you chase problems to resolution rather than handing them off - Ability to communicate clearly and build productive cross-functional working relationships, including comfort navigating gray areas where ownership isn’t yet defined - Curiosity and an investigative mindset; you naturally ask “why,” enjoy untangling operational problems, and persist until you find the underlying issue - Ability to work through ambiguity independently, prioritize competing requests effectively, and know when to bring something to your manager - Systems-minded — you enjoy learning new systems, can trace how information flows between tools, and are comfortable troubleshooting technical issues even if you aren't writing code. - A builder’s instinct; you’ve used AI to automate parts of your own work, and you’d rather build a fix than wait for one - Reside in one of the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York, North Carolina, Texas, Utah, and Washington. BONUS POINTS - Experience in Edtech or another regulated industry - Experience with reporting on JIRA issues - Experience with content management or learning management systems - Background in an education-related field ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices.