Warehouse Manager

Position Summary

The Warehouse Manager is responsible for the overall organization, accuracy, efficiency, and safety of warehouse operations supporting HVAC, plumbing, and electrical service and installation teams. This position ensures technicians and installers have the correct materials, equipment, tools, and parts needed to complete scheduled work efficiently while maintaining appropriate inventory levels and controlling material costs.

Essential Duties & Responsibilities

Warehouse Operations

• Manage the daily operations of the warehouse supporting HVAC, plumbing, and electrical service and installation departments.
• Maintain a clean, organized, professional, and safe warehouse environment.
• Establish and maintain clearly identified locations for equipment, parts, materials, tools, and consumable supplies.
• Ensure materials are properly received, stored, issued, transferred, and returned.
• Coordinate daily warehouse priorities based on the service and installation schedule.
• Ensure technicians and installers receive materials and equipment in a timely manner.
• Maintain appropriate security and control over warehouse inventory, equipment, and tools.
• Identify opportunities to improve warehouse layout, workflow, productivity, and organization.

Inventory Management

• Maintain accurate inventory levels and ensure inventory transactions are completed correctly in the company's operating system.
• Conduct routine cycle counts and participate in scheduled physical inventories.
• Investigate and resolve inventory discrepancies.
• Monitor minimum and maximum stocking levels based on usage and seasonal demand.
• Identify slow-moving, obsolete, damaged, or excess inventory and develop plans for return, transfer, use, or disposal.
• Monitor high-value inventory and equipment to minimize loss and shrinkage.
• Maintain appropriate seasonal inventory levels while avoiding unnecessary overstock.
• Work with leadership to establish and achieve inventory reduction and inventory-turn goals.
• Track inventory adjustments and identify recurring causes of inventory inaccuracies.

Purchasing & Vendor Coordination

• Coordinate ordering and replenishment of commonly stocked materials and supplies.
• Work with approved vendors and supply houses to obtain needed materials and equipment.
• Verify pricing, quantities, purchase orders, and deliveries.
• Monitor backordered materials and communicate potential job impacts to Operations.
• Assist leadership with vendor pricing, purchasing opportunities, and cost-control initiatives.
• Ensure purchases follow company authorization and purchasing procedures.

Receiving & Material Control

• Receive incoming equipment, parts, materials, and supplies.
• Verify shipments against purchase orders and packing slips.
• Inspect deliveries for shortages, damage, or incorrect materials and promptly resolve discrepancies.
• Ensure received materials are entered into the appropriate inventory or operating system.
• Coordinate vendor returns, credits, defective materials, and warranty parts.
• Maintain organized documentation for purchases, returns, transfers, and warranty transactions.

Tools & Equipment

• Maintain accountability for company-owned tools and equipment.
• Track issuance and return of specialty tools and equipment.
• Coordinate repair or replacement of damaged equipment when necessary.
• Maintain appropriate records for assigned tools and equipment.
• Assist with periodic tool and equipment audits.

Leadership & Team Management

• Supervise, train, schedule, and develop warehouse personnel.
• Establish clear performance expectations and hold team members accountable for accuracy, productivity, safety, and organization.
• Conduct regular coaching and performance discussions with warehouse employees.
• Ensure appropriate warehouse coverage based on branch operating hours and business needs.
• Promote teamwork between warehouse employees and HVAC, plumbing, electrical, service, and installation teams.
• Create a service-oriented warehouse culture focused on supporting field employees while maintaining appropriate inventory controls.

Safety & Compliance

• Maintain a safe warehouse environment in accordance with company policies and applicable safety requirements.
• Ensure materials, chemicals, refrigerants, equipment, and other regulated items are stored appropriately.
• Maintain clear aisles, exits, loading areas, and emergency equipment.
• Ensure employees follow proper lifting, material-handling, forklift, and equipment procedures.
• Report and address unsafe conditions immediately.
• Participate in branch safety meetings and initiatives as required.

Qualifications

• 3+ years of warehouse, inventory, supply chain, purchasing, or operations experience preferred.
• Previous supervisory or management experience preferred.
• HVAC, plumbing, electrical, construction, distribution, or home-services industry experience strongly preferred.
• Working knowledge of HVAC equipment, plumbing materials, electrical materials, tools, and common service parts is preferred.
• Strong inventory-management and organizational skills.
• Experience with inventory-management, ERP, or field-service software preferred.
• Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
• Ability to analyze inventory data and identify trends, discrepancies, and cost-saving opportunities.
• Strong communication and problem-solving skills.
• Ability to prioritize multiple operational demands in a fast-paced environment.
• Valid driver's license and acceptable driving record when required by company policy.

Physical Requirements

• Ability to regularly stand, walk, bend, reach, and perform warehouse-related activities.
• Ability to lift and move materials and equipment weighing up to 50 pounds independently and heavier items with appropriate assistance or equipment.
• Ability to work in warehouse environments that may experience varying temperatures.
• Ability to safely operate warehouse equipment after appropriate training and certification.
• Ability to work around HVAC equipment, plumbing materials, electrical supplies, refrigerants, and other materials commonly found in a home-services warehouse.