Program Specialist - TOPS

Program Specialist - Transition Opportunities and Programs for Success (TOPS)

The Community Youth Center of San Francisco (CYC) provides education, leadership development, behavioral health, intervention, street outreach, and workforce development services to San Francisco youth and their families. CYC envisions empowering young people to reach their highest potential as individuals and to develop a positive self/cultural identity. Our mission is to empower and strengthen a diverse population of high-need youth and their families by providing comprehensive youth development through education, employment training, advocacy, and other supportive services.

Salary: $26 - $30 per hour

Reports to: Program Manager

Status: Full-Time (40 hours/week); Non-Exempt (Position end date: 6/30/27)

Position Description

CYC's Transition Opportunities and Programs for Success (TOPS) Program focuses on uplifting and motivating youth ages 14-24 with limited English language skills.

Under the supervision of the Program Manager, the TOPS Transitional Age Program Coordinator will be responsible for providing youth who are English Language Learners with case management, job and college readiness skills development, social emotional support, and acculturation guidance.

Duties and Responsibilities

• Develop curriculum and facilitate job and college readiness skills training workshops.
• Providing personal and vocational guidance for youth using vocational and interest assessments, and developing individualized vocational goals and plans with participants
• Support college/corporate tours for high school and TAY students to explore successfully transition to post-secondary education and employment opportunities.
• Providing case management and referral service to high-need youth and young adults, assisting with job placement
• Counseling participants in resolving personal issues that may affect work/school performance
• Maintain up-to-date list of available transferable credits to a 4 years' college and jobs that are appropriate for participants
• Cultivate relationships with CCSF, EOPS providing college preparation advising
• Convene a community service-learning project
• Support and facilitate activities at summer boot camp
• Track and report all program outcome and activities via data management system
• Complete all required written documentation and reports
• Refer youth to appropriate services within CYC or other agencies
• Support agency-wide community events and initiatives.
• Other duties as assigned by management

Qualifications:

• Bachelor's degree in a relevant field (or currently pursuing degree with relevant experience).
• Two years of experience working with youth, preferably within youth workforce development programs.
• Experience in facilitating meetings, workshops, and providing 1:1 support to youth and young adults.
• Ability to work with ethnically of low-income youth and TAY as well as English language learners to provide social and emotional support.
• Experience working with community-based service providers and private sector partners.
• Ability to work as part of a team to prioritize and handle multiple tasks and to work independently in a fast-paced environment.
• Bilingual in English AND Cantonese/Mandarin language is REQUIRED.
• Excellent oral and written communication skills.
• Good organizational and project management skills.
• Enthusiasm for promoting academic achievement and college to career education.
• Able to lift or move at least 25lbs
• Ability to work some evenings and weekends

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.