Reservation Coordinator

Reservation Coordinator- TIAA NYC

Salary: $65,000-$75,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Reservation Coordinator Conference Center is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors.

Key Responsibilities:

• Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
• Event Planning ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
• Drive daily workplace operations in accordance with corporate workplace policies
• Build relationships with various business divisions, executive office and assist with workplace related offerings
• Ability to effectively communicate with the onsite operations team to ensure space is booked correctly
• Effectively solve space or amenities-related issues to ensure an elevated user experience
• Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.

Preferred Qualifications:

• Proficient in Microsoft Office
• Two years of planning experience in hospitality industry
• Proactive mindset to anticipate and support changes in our business
• Keep abreast of industry trends and share information with staff
• Exceptional customer service abilities

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.