SERVICE COORDINATOR / DISPATCHER

SERVICE COORDINATOR / DISPATCHER – ELECTRONIC SECURITY & LOW VOLTAGE Location: San Antonio, TX Schedule: Monday–Friday, Day Shift Job Type: Full-Time, In-Person Service Coordinator - Dispatcher RESPONSIBILITIES: Receive and manage incoming customer service requests Create, update, and manage service tickets Schedule and dispatch field service technicians Coordinate service appointments with commercial customers Prioritize calls based on urgency, location, technician availability, and required skills Maintain daily and weekly technician schedules Communicate schedule changes and service updates to customers and technicians Monitor open service tickets and follow up on outstanding calls Review completed tickets for accurate notes, labor, equipment, and resolution details Coordinate return visits, parts, warranty issues, and additional service needs Maintain accurate customer and service records Service Coordinator - Dispatcher REQUIREMENTS: Previous service coordination, field service dispatching, or scheduling experience Experience coordinating or dispatching field service technicians highly preferred Strong organizational and multitasking skills Excellent customer service and communication skills Strong attention to detail and follow-through Ability to manage changing priorities in a fast-paced environment Strong computer and data-entry skills Microsoft Word, Excel, and email experience High school diploma or equivalent Electronic security or low-voltage experience is a plus Experience within HVAC, electrical, construction, telecommunications, or another field-service environment will also be considered IMPORTANT: This is not a trucking or transportation dispatcher position. This role supports field technicians servicing commercial electronic security, fire alarm, access control, video surveillance, and other low-voltage systems. #J-18808-Ljbffr Lkjordan