Customer Service Associate

Parts Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Location: Salt Lake City, Utah (100% on-site) Salary: $23/hr - $24/hr + Benefits Benefits: Medical/Dental (no cost for employees), Vision, Life Insurance, 401K w/ Match, PTO Job Type: Full-Time Typical Hours: Monday - Friday, 8am - 5pm PT Start Date: ASAP Parts Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Description Our client in the industrial parts industry is looking for a Parts Support /Order Entry Specialist to join their team in Salt Lake City, Utah. In this role, you will manage customer inquiries with a professional and courteous demeanor and process orders received via phone, fax, email, or in person. The ideal candidate will have prior customer support experience and excellent organizational skills. While a mechanical aptitude is a plus, our client believes they can train anyone with the right initiative to be successful in this role. This is a great opportunity to build a long-term career with a stable company known for its great culture and long-tenured team members. Parts Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Responsibilities Assist customers with product inquiries and order placement Recommend products based on customer needs Accurately enter and process customer orders Monitor and follow up on order statuses Build strong relationships with customers Respond to inquiries promptly and professionally Process returns and exchanges Maintain accurate and legible customer records Collaborate with other departments to fulfill customer needs Stay informed on new products, vendor updates, and industry trends Parts Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Qualifications 1+ years of customer support or customer service experience required Tech-savvy and comfortable learning new software is required Ability to work 100% on-site is required #J-18808-Ljbffr