Customer Service Associate

Customer Service I

Location: Salt Lake City, UT (84123) Duration: 6 months contract (potential to be extended longer) Shift Hours: 7:30 AM 4 PM (M-F) Trainings: All training is in person until we feel the candidate is fully trained and fully onboarded. Training requires mandatory attendance. Interruption or issues with attendance will be addressed harshly. This is not a guarantee to graduate to a remote role. We anticipate a minimum of 6 months fully on site.

Description

Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES. Our Medical Devices team in Salt Lake City, UT is looking for an entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

Responsibilities

As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for: Assisting customers by email with questions, service requests, order placement, accounting needs, and product support. Process customer orders and requests for product repair into an ERP/order entry system. Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines. Support and initiate pricing dispute process. Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner. Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info. Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

Qualifications

High School Diploma or equivalency (GED) required. Related experience and/or training in customer service, call center, or similar role preferred. Basic computer/technical skills with demonstrated competencies with Microsoft Office applications. Ability to work independently or as part of a team.

Benefits

Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities. Additional site-specific benefits may be offered This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers. You will work independently but also as part of a cross functional team that plays a very vital role in our organization. If you feel as though you have the skills/background required to thrive in this role, please apply today for immediate consideration.