Patient Family Service Specialist

Job Description

Job Description

179503 Patient Family Service Specialist, Aurora, CO 4 Months
Sigma, Inc., is looking for a Patient Family Service Specialist to work on-site in Aurora, CO

The Guest Relations/Patient Family Service Specialist provides high-level customer service support to patients, families, and visitors throughout Children's Hospital Colorado facilities. This role is responsible for supporting the Patient and Family Experience while ensuring visitors are properly screened, approved, and guided to their destination.

Schedule : 8am-400pm Mon-Fri

Essential Functions:

• Greet and direct patients, families, and visitors
• Perform visitor check-in and health screening processes
• Utilize the Visitor Management System to verify visitor status and issue visitor badges
• Access Epic to confirm visitor authorization
• Assist patients and families with wayfinding throughout the hospital
• Professionally de-escalate difficult situations involving patients, visitors, and family members
• Maintain the orderly and efficient operation of the hospital's Visitor Management Program
• Support a positive patient and family experience across the organization

Ideal Candidate:

• Customer-service focused
• Excellent communication and interpersonal skills
• Comfortable working in a hospital environment
• Strong conflict resolution and de-escalation abilities
• Able to multitask and remain organized in a fast-paced setting
• Experience working with patients, families, or visitors in healthcare or hospitality settings preferred

Minimum Qualifications:

• Education:
  • High School Diploma or Equivalent'
• New Travelers Considered: Yes
• Licensure/Certification:
  • None Required
• Required Experience:
  • One year of administrative or clerical experience in a customer service environment
• On-Call Requirement:
  • Yes – Must be available for call-in support with at least one day's advance notice
• Education Equivalency:
  • A relevant Associate's or Bachelor's Degree may substitute for the required experience on a year-for-year basis

Preferred Qualifications

• Strong customer service skills
• Experience handling difficult situations and de-escalation
• Ability to work effectively in a fast-paced environment