IT Helpdesk Technician I

Omnia Healthcare Group is seeking an IT Helpdesk Technician Ito join their team! The IT Helpdesk Technician I is responsible for providing frontline technical support to employees at the corporate headquarters in Lincolnwood, IL, with secondary remote support for nursing homes and skilled nursing facilities. This position provides technical assistance, troubleshoots hardware and software issues, maintains IT equipment, and supports daily technology operations. The role also provides specialized technical support to executives, ensuring timely issue resolution, minimal operational disruptions, and a high level of professionalism and confidentiality. This position is based in our Lincolnwood, Illinois office full-time. Having the flexibility to travel to different care centers is a requirement.

IT Helpdesk Technician I Duties and Responsibilities:

• Provide in-person and remote technical support to corporate headquarters employees, with secondary remote support for facility staff.
• Deliver white-glove technical support to executives by taking ownership of requests, communicating clearly, and minimizing disruptions to daily operations.
• Troubleshoot Windows operating systems, Microsoft 365 applications, business applications, computers, printers, peripherals, and basic network connectivity.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and common sign-in and multifactor authentication issues.
• Prioritize, track, and document technical support requests, communicate progress, and elevate complex issues to the appropriate support team or vendor.
• Install, configure, maintain, and troubleshoot workstations, peripherals, and other IT equipment at corporate headquarters.
• Assist with approved software installations, system updates, equipment replacements, and routine technical maintenance.
• Perform approved user account setup, password resets, and access modifications in accordance with company policies.
• Support employee onboarding and offboarding processes, including workstation setup, account access, and equipment collection.
• Provide technical assistance for conference room technology, audiovisual equipment, and collaboration tools, including meeting setup and readiness checks.
• Coordinate with field technicians when facility-related technical issues require onsite troubleshooting, installation, or equipment replacement.
• Provide employees with guidance on supported technology and ensure technical issues are resolved appropriately.
• Maintain accurate technical documentation, support records, and troubleshooting procedures.
• Follow company policies and procedures regarding information security, confidentiality, and the protection of sensitive information.
• All other duties, as assigned

IT Helpdesk Technician ISkills and Abilities:

• Foundational knowledge of Windows operating systems, computer hardware, printers, peripherals, and basic networking.
• Working knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to provide professional, attentive, and discreet technical support to executives and employees at all organizational levels.
• Ability to explain technical concepts and guide users through troubleshooting procedures clearly and patiently.
• Strong attention to detail and ability to maintain accurate technical documentation.
• Ability to prioritize multiple support requests, manage competing deadlines, and respond to technical issues in a timely manner.
• Ability to identify issues requiring escalation and collaborate effectively with internal IT teams and external vendors.
• Familiarity with Microsoft 365 Admin Center, Microsoft Entra ID, Active Directory, and basic user account and license administration preferred.
• Familiarity with IT ticketing systems, remote support tools, and technical troubleshooting procedures preferred.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive company and employee information.
• Ability to work independently and collaboratively in a fast-paced, multi-location environment.

IT Helpdesk Technician I Education and Experience:

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• 0–3 years of IT support, technical troubleshooting, or related experience. Entry-level candidates with relevant coursework, internships, or hands‑on technical experience are encouraged to apply.
• Experience supporting corporate office employees, executives, conference room technology, or collaboration tools preferred.
• Experience working in healthcare, skilled nursing, managed IT services, or other multi-location environments preferred.
• CompTIA A+, Network+, or relevant Microsoft certification preferred.
• Availability to work onsite at the corporate headquarters in Lincolnwood, IL, with occasional travel to supported facilities based on organizational needs.
• Reliable transportation to corporate headquarters and supported facilities when travel is required.

Physical Requirements:

• Ability to remain in a stationary position for extended periods while working at a computer or providing remote technical support.
• Ability to frequently sit, stand, walk, bend, reach, and move throughout the workplace to provide technical assistance.
• Ability to lift, carry, move, and install computers, monitors, printers, and other IT equipment weighing up to 25 pounds, with assistance or appropriate equipment for heavier items.
• Ability to perform repetitive hand and finger movements associated with typing, using computer equipment, and handling technical devices.
• Ability to visually inspect computer screens, hardware components, and technical equipment to identify and troubleshoot issues.
• Ability to access workstations, conference rooms, and other designated areas to install, maintain, or troubleshoot equipment.
• Ability to travel occasionally to supported facilities as required by business needs.

Omnia Healthcare Group Full-Time Benefits:

• Competitive Compensation
• 401(k) with company match
• Blue Cross Blue Shield Medical Insurance.
• Dental, Vision, and Disability insurance
• Generous Paid Time Off
• Opportunities for Growth and Advancement

Omnia Healthcare Group is the home office that supports over 40 skilled nursing facilities and rehabilitation centers. Omnia is dedicated to cultivating a work environment that is supportive, inclusive, and empowering. Our goal is to equip our employees with the necessary resources, training, and knowledge they deserve.

By nurturing a culture of respect, collaboration, and continuous growth, we enable our healthcare professionals to deliver the highest quality care. Together, we strive for excellence, ensuring that our team is motivated, inspired, and equipped to provide compassionate and personalized healthcare services to our community.

Omnia Healthcare Group is an Equal Opportunity Employer and does not discriminate based on any protected rights such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.