Technical Delivery Lead

Role Description We are seeking a highly accountable Technical Delivery Lead to support: Complex project delivery Escalated troubleshooting Technical delivery quality Continuous improvement across our operations The ideal candidate is a reliable technical operator who combines: Strong troubleshooting ability Disciplined follow-through Proactive communication Customer-focused delivery execution Responsibilities Lead troubleshooting and resolution of escalated technical issues Support complex installations and occupied-property deployments Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery Serve as the company’s primary technical escalation resource Help ensure projects meet Voyager Access technical delivery standards and customer expectations Maintain ownership of open technical issues until fully resolved and communicated Track punch-list items, escalations, risks, and unresolved issues proactively Communicate status updates clearly and professionally Maintain organized technical notes, delivery documentation, and issue tracking Surface risks early rather than allowing issues to escalate silently Support technical QA and vendor onboarding Build and improve technical standards, documentation, and troubleshooting resources Identify recurring technical failures, delivery gaps, and process inefficiencies Recommend improvements that strengthen delivery quality and scalability Research and test new products, integrations, and software releases Qualifications 8–15 years in access control, electronic security, low-voltage systems, hospitality technology, or related field-service environments Direct experience troubleshooting systems in the field Leading complex installations Resolving escalated technical issues with customers, vendors, and manufacturers High technical capability in hardware systems and software/platform troubleshooting Understanding how those systems interact together in real-world deployments Highly organized and self-directed Strong written communicator Disciplined with follow-through Calm under pressure Proactive rather than reactive Customer-focused while maintaining standards and accountability Location & Travel Primarily remote 25–40% travel expected Preference for candidates in the Midwest, Northeast, or Mid-Atlantic Compensation Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results Flexible work from home options available Benefits Incentive Pay Retirement Holiday Pay 401(k) Health insurance Paid time off