Service Advisors

Job Description

Job Description

Service Advisors

Achieve More. Earn More.

We are excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.

Employee Benefits & Compensation Package:

• Paid time off (PTO) and Holiday pay
• Company paid life insurance
• Health and wellness plans
  • Medical, dental, vision, and supplemental insurance
  • Flexible Spending accounts
• Financial retirement plans WITH COMPANY MATCHING
  • 401K and ROTH
  • Employee Discounts

Role Responsibilities

• Guide Customers: Explain repair recommendations, costs, and service options while addressing questions and ensuring a positive experience.
• Manage Service Records: Maintain accurate customer and vehicle files, process invoices and payments, and verify warranty coverage.
• Promote Services: Recommend additional maintenance or products to support department sales goals.
• Coordinate Appointments: Schedule visits, document customer concerns, and prepare clear and accurate Repair Orders with cost estimates.
• Handle Insurance & Loaners: Verify insurance details and coordinate loaner vehicles in partnership with the Rental Agent.

Employee Prerequisites

• Flexible availability to support business needs
• Sales experience with a working knowledge of the automotive industry
• Basic computer skills and comfort navigating software systems
• Ability to complete onboarding efficiently
• Ability to stand, walk, or sit for extended periods (up to 5 hours)
• Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management

Job Type:

Full-time

We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.