Administrative Coordinator - Spanish

JOB SUMMARY

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Provide excellent customer service to internal and external clients. Handle inbound/outbound phone calls, providing accurate answers to queries and concerns. De-escalate situations involving dissatisfied customers, offering assistance and support. Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks. Process forms and documents in relevant systems. Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives. Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow. Exhibit an intermediate level of computer efficiency. Demonstrate effective problem-solving and decision-making skills. Participate in professional development and training activities. Bi‑lingual preferred in various locations. Other duties as assigned.

QUALIFICATIONS

High School Diploma or GED preferred. Previous office experience preferred. Combination of education and experience. Be able to successfully pass a background screening. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others. Fun and engaging work environment built on team unity. Job satisfaction knowing you make a difference in the work you do and lives we serve. Professional training to help advance your skills for career development. Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance. Vacation accrued at 3.07 hours per pay period to use when accrued. Two Paid Floating Holidays. Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued. 401(k) Retirement plan & discretionary company match. Company-Paid Life Insurance. Supplemental Life, Accident, Critical Illness, and Hospital benefits. Short and Long-Term Disability. Flexible Spending Account. Employee Assistance Program. Pet Insurance. The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees. #J-18808-Ljbffr Consumer Direct Care Network