Assistant Manager - Member Experience

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Job Overview:

We are looking for an Assistant Manager - Member Experience to work at a high profile company's fitness center located in downtown Manhattan, New York.

• Lead daily operations of the Member Services team, including scheduling, supervision, training, and workflow coordination.
• Ensure high standards of professionalism, service, and appearance aligned with Workplace Well being and client expectations.
• Assist with overall facility operations to ensure smooth, member ready daily execution.
• Foster a welcoming, inclusive, and high energy environment aligned with Workplace Well being and client values.
• Promote open communication, collaboration, accountability, and continuous improvement across the team.
• Maintain visible, approachable leadership with active engagement on the floor and at the desk.
• Assistant the General Manager with marketing and communications, including schedules, promotions, signage, and digital content.
• Manage and maintain the check in and membership management system, ensuring accurate and consistency.
• Provide regular updates to the General Manager on budget performance, staffing needs, and operational priorities, and participate in weekly staff and management team meetings.

Requirements:

• Bachelor's degree
• Minimum three years of experience in a fitness center that has close interactions with members and guests.
• Current CPR/AED and First Aid certification.
• Must be knowledgeable about the industry with the customer skills to network, engage, and interact with all clients, guests, and participants.
• Ability to effectively engage participants as a public speaker.
• Competent with Microsoft Suite (Word, Excel, Power Point, Outlook).

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program

*Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.


Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

For residents of California, Colorado, New York City, and Washington only: The annual salary for this position ranges from $66,300 - $72,800. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.